Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,205 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 141 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 127 reviews)); "Everyone is friendly" ((in 30 reviews)); "Company moral and team is great." ((in 30 reviews)); "Unlimited PTO and incredibly difficult to get fired (if you consider that a "pro")." ((in 24 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 56 reviews)); "Poor leadership and company culture" ((in 42 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "4) Poor management" ((in 37 reviews)); "Saying training is poor is being generous." ((in 28 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

44% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

1K reviews

5.0

Jan 12, 2016

Changing the way the world works and putting people first

Data analytics

Recommend

CEO approval

Business Outlook

Pros

Amazing group (family) of smart, humble, friendly, and dedicated people. Amazing transparency, ownership mentality to build a company we love, trust, people first, egos left at the door, the list can go on. The values are clear and inherent in all of us as the company grows, which maintains an amazing culture. Leadership is truly an inspiration.

Cons

We are a startup that is changing the way SMB work, so there can be long hours, but life balance is well respected and time off is encouraged.

Gusto Response

10y

Thank you so much for taking the time to let us know about your time at Gusto. As you have mentioned, our values are important and we strive to evolve our company from a place based in our values as we grow. Our employees are very important to us and we continue to keep the experience top of mind. With regards to work / life balance, we highly encourage our team members to have an ownership mentality to make the right decisions with how and when they work. It is very important that Gusties are energized and refreshed, which is why we highly encourage folks to take what they needs in terms of time off. If you should have any questions about this, please do not hesitate to reach out to your PE or the People Team.

1.0

Dec 31, 2015

You have been warned!

Analyst

Recommend

CEO approval

Business Outlook

Pros

Smart, fun people. It's really easy to make friends. Food delivered daily. Cool guest speakers sharing their experiences.

Cons

No feedback from the so-called supervisors. You are left wondering what is happening most of the time and doesn't matter how much time or effort you put into your job, it will often go unnoticed. No job security, people fear that they can be let go at any time for no apparent reason. This has happened to a few of my co-workers. You are forced to write a Glassdoor review on day 1 to make sure it's positive. Pretty soon you find out it is not as great as you originally thought, quite the opposite in fact. No work-life balance. You are expected to be married to your job. You feel forced to wear a smile on your face and be fake so that you can be accepted by the management. But all it takes is few drinks with your co-workers after work to find out how they really feel about their jobs.. Proceed with caution..

Gusto Response

10y

I’m so sorry to hear that you were not receiving feedback and have had a negative experience at Gusto. This is intended to be a fundamental part of the Gusto experience and it’s terrible to hear that you were left wondering what was happening, and not getting answers informally through your 1-1s or formally through performance development. We are just scratching the surface here, and it is a priority this year to expand our feedback workshops and coaching for leaders in the organization. Thanks for your comment about Glassdoor reviews - the focus is intended to be on the interview experience (not employee experience), so moving forward, we’ll fix this misunderstanding and ask for this feedback in training run by our recruiting team.

5.0

Dec 17, 2015

like being at home

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- everyone is genuinely nice, friendly, intelligent, and hardworking - very flexible work hours and unlimited vacation - very flat organizational structure (we don't use the word "manager", and my team lead feels much more like a peer than a boss) - frequent team outings (bars, woodworking) - great compensation - transparent CEO and organizational structure - amazing food in the office (best of 3 startups I've worked at), including catered lunches and dinners - flexible in terms of how you work (software used, frequency of meetings etc)

Cons

- longer hours than average (maybe 45/week for me in particular) - parts of the office space are getting a little cramped after so much growth

Viewing 1015 - 1017 of 1,118 Reviews

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Changing the way the world works and putting people first

You have been warned!

like being at home

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