Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jun 9, 2025

I do not reccommend

Recommend
CEO approval
Business Outlook

Pros

worked with some nice people

Cons

poor leadership, benefits were reduced severely, CEO kept avoiding answering real questions during all-hands meetings, did not want you taking any time off even for bereavement, not a nice place

1.0
Jun 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Outside of the care department, the job seems good.

Cons

Micro-managers and the WFM team that publicly ping you via a huge Slack channel anytime you are off queue. Ridiculous metrics that make no sense. No sense of loyalty to employees who actually care about Gusto and the customers. No transparency, and you get disciplined if you try to provide feedback in a way that management doesn't like. Heavens forbid you share feedback as a group or publicly via Slack, yet "feedback is a gift". No room for growth because you get stuck wherever you are and only move up when they need support in a specific area, instead of being able to move up based on skillset and knowledge. Pay is low compared to competitors. They make last-minute decisions and don't care how they affect their employees and don't care about the feedback they provide.

Viewing 133 - 135 of 1,118 Reviews

Glassdoor has 1,205 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.