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      Gusto

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      Gusto reviews

      3.1

      44% would recommend to a friend

      (1,117 total reviews)

      Joshua Reeves

      50% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Compensation and benefits

      3.1

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      May 4, 2016

      Total Let Down

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a good product. They have a lot of perks like free meals, unlimited PTO and 401k matching - that's about all I can think of on the positive side.

      Cons

      They sold themselves on the company culture and values, but it all felt fake and forced once I started. People are solely resources there, which is everything they say they shouldn't be. No room for growth or career development, a ton of misguided and untrained management and zero work life balance. They push you to your limits and show no appreciation for it and then let people go without the blink of an eye.

      avatar
      Gusto Response
      10y
      We are truly sorry that your experience at Gusto was a letdown. We have grown a lot in the past year, and it did stretch us thin on the career support side as you pointed out. This year, one of our top priorities is to provide better training and resources for PEs and give more support and guidance for individual career tracks and development. In terms of working to your limit, that does not sound good. The intent in having an open vacation policy is based on ownership mentality that Gusties are empowered to take the time they need to rest and recharge to be the best version of themselves. If any Gustie feels that they are not receiving support from their PE on this matter or any others, we encourage them to reach out to the People Team for support and guidance. Thank you for the advice - this is a priority. As mentioned, we are developing more support for our existing leaders, in addition to hiring more experienced leadership. In terms of values, it is something we discuss frequently, and we’ll keep improving and iterating on how we can best embody them.
      1.0
      Feb 22, 2016

      Toxic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A few really intelligent, kind people here. Free food in the kitchen, product is making a positive change to the payroll industry.

      Cons

      Want to succeed at Gusto? Do mountains of grunt work with a smile on your face. Tell upper management that your feel empowered doing this. Do not mention how efficiency could be increased tenfold if you could only implement process A, or have engineering help with project B - you are not here to make to make strategic decisions. Leave the big picture stuff for the managers with the MBAs and Harvard degrees. Adopt the company values as your holy commandments - and for the love of God don't question them. In fact question nothing, and try to slip into as many conversations as you can how you love to delight our customers (note - never joke about this turn of phrase, there is absolutely no joke to be made here). Bonus points if you can insert '#sometritegustobuzzwords' in all of your emails. Accept that god awful management decisions are excusable because that's 'the start-up life' - just sweep under your bulging rug of denial the fact that there are 300+ employees now, and experienced, Ivy lead execs running the show. The key to success here is to eat, sleep and dream Gusto - it's easiest to achieve this by emulating followers of a religious cult. Heads up - be aware that 'success' at this company means avoiding getting laid off, working 10 hour days (no lunch break) minimum, and performing menial, repetitive grunt work. Drown out any ridiculous thoughts of career growth right now - this is easily achieved by reminding yourself that this is a company with no titles and no egos, and consequently no pride, no recognition, and no job title to put on your resume for future recruiters.

      avatar
      Gusto Response
      10y
      Thank you for opening up about your experience as an employee at Gusto. We genuinely want to hear your ideas about how to allow culture to grow more organically (i.e., what can we stop, start, continue). I’m sorry to hear that you haven’t felt empowered when sharing ideas in the past and that your work is not fulfilling. We encourage you to reach out to the People team. In case it’s helpful context, the decision to remove titles was based on the reflection that we are a no egos culture that didn’t care about titles. At the time it was announced, we only heard positive feedback that it was so true to our culture, so thank you for sharing your perspective. In terms of career growth, look out for the level attributes that are rolling out this month, which will be a mechanism for career development. Would love your feedback on that front. We also hope that if you feel your ideas and contribution to your team are not being accepted that you please reach out to the People team. We are grateful for any feedback that you might have that can improve the employee experience.
      1.0
      Aug 1, 2023

      Supports DEI when convenient

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gusto is solving an important problem for small businesses.

      Cons

      Gusto presents itself as a people-first company, but in time, you’ll learn that management views employees as cogs in the machine. An engineer called out leadership on a policy change that would disproportionately affect URMs. The CEO defended the policy change and noted that there’s plenty of diverse candidates Gusto can hire to backfill any URMs that would need to leave because of the change. Yep, they are committed to diversity! Good luck on building an inclusive environment for their “resources."

      Viewing 13 - 15 of 1,117 Reviews
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      Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.