Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Sep 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Product is good for the most part.

Cons

CEO over takes decisions and trumps his entire management team's opinions. I was not on the "staff" team but as an outsider observing their interactions and the way decisions were made, it was horrifying that one person can be so self-absorbed. Also the People Team has zero power.

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Gusto Response
9y
We’re sorry to hear about your experience at Gusto. We wish we had more insight about your observations and which interactions you are specifically talking about. Josh is very open to feedback and has regular AMAs that many have found to be a helpful avenue to share their point of view. Please feel free to reach out to us directly if you have more thoughts on areas where we could have improved during your tenure at Gusto.
2.0
Apr 20, 2016

Pretty typical startup experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solid product, easy sell (because I think it's actually good). Company has a pretty good outlook, I think overall they will do well. A few really awesome coworkers and a manager who rocked in terms of leadership, personal growth, and direction for the team.

Cons

A lot of soap-boxy speech by individuals who idolize their jobs. Also the company preaches about how they are so unique and different, "anti-corporate", etc. I have worked in corporate America and this is pretty much the exact same thing (with a cooler office environment and free meals, but also lower pay). Some of the root issues found in any workplace become exacerbated due to the high number of millennials who believe they are entitled to hold leadership positions so they can boss other people around, despite having proven very little in terms of actual ability to perform or personal work ethic. I see the company attempting to resolve these issues by hiring individuals who actually are qualified to lead, so this might sort itself out, with time. Not a ton of engineering resources for internal enhancements, which can make doing my job difficult sometimes. Some toxic energy here. Most people at the individual contributor level consistently feel job anxiety. It is the type of environment where it feels like you could make one mistake and be fired. Or make no mistakes, and still be fired anyway.

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Gusto Response
10y
Happy to hear that you enjoy working with your teammates and that your PE is excelling in providing empowerment to both yourself and the team. Job anxiety is not something we want any of our employees to ever feel. In your regular 1-1s with your PE and programs such as GustoFIED, job performance and expectations should be known. We would appreciate spending time with you to discuss how to calm anxiety, and would love to chat with you about this if you are comfortable. The more we know, the more we can do to help.
2.0
Jan 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Hot startup, meals, Silicon Valley darling

Cons

Meaningless culture buzzwords, frequent random firings, wrongly attributed culpability, lack of career development, poor leadership, below market compensation, biased Glassdoor reviews (asked to post in your first week), tedious work, poor prioritization of engineering efforts, Stanford duck syndrome, minimal talent

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Gusto Response
10y
Thank you for your feedback on being an employee at Gusto. We would love to understand your perspective better and talk about ways we can improve the concerns you raised. Related to writing Glassdoor reviews, we very much appreciate the feedback and apologies for any miscommunication - it’s intended to be specific to reviewing the interview experience - moving forward, we’ll ask for this feedback in training run by our recruiting team to avoid this misunderstanding. We have grown quickly over the last few months, with 80% of the company having started in the last 12 months. Through AMAs, bi-weekly company meetings, regular surveys and hopefully the ability to speak directly and honestly with leadership or the People team, we hope there are avenues to share these opinions internally as well. Developing our people is a major focus in 2016, and we have only really scratched the surface thus far. We hope you’ll be candid with us internally and reach out, as we’d love to partner with you to improve not only your experience, but the experience of everyone at Gusto, too.
Viewing 16 - 18 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.