Gusto reviews

other departments aren't interested in hiring from CX org, so growth is though once you reach the top of the wage/role ladder. I left to grow past what Gusto was able to provide.

Micromanage ish. There's a slack channel that calls you out whenever you're not on phones when you're supposed to be. This causes discomfort for some being that people are getting called out for going to the bathroom or taking a quick mental break. The information is a lot and the training doesn't compliment what the actual job is like so a lot of it is learning as you go. Which is daunting considering that we're required to assist with peoples payroll and tax related issues. Although the benefits and perks are great, the pay doesn't match the job load so it can be very tiring for some. Customers will blame you for their own payroll mistakes so I wouldn't recommend this for anyone who takes things personal. You can't take PTO during blackout days which start in around the holidays so you can't take a break during that time unless you use sick or unpaid time