Gusto reviews

The training is so useless! You ask the trainer to give actual scenarios on what you’ll be doing and they ask how will you respond to a client asking where in the service can they onboard a new employee. You will then get on the production floor and get a call asking why “whatever tax form” wasn’t filed or is missing. Only worked there a few months before being laid off. Had a different “PE” (ridiculous name for manager because they weren’t empowering anyone) for each of those months. I had a “coaching” with the newest manager stating that I was improving and doing well one week. The following week mid day they perfectly timed the layoff at the end of the benefit coverage month LOL I opted into cobra and had been paying only to find out they never sent my information over and had to miss scheduled appointments due to “no coverage.” Silly enough, that is a service that gusto provides but can’t get it right with their clients or their own employees. You don’t receive the support they claim to give, just told to chat with a captain and then they lead you in circles that just irritate the clients.

Micromanagement, lack of support from supervisors. Everyone seems to not know what they are doing. A very stressful role.