Gusto reviews

The culture at Gusto can be alluring, but underneath it, there are a plethora of issues. Too many expect decision-making to be implemented in a quasi-consensus process, where the supposed company value of "debate and commit" is thrown out the window. Many other reviews have discussed the abrupt changes that have affected hourly employees such as myself. I won't regurgitate the same, but they have plenty of truth. The downfall has been going on for a while, but it accelerated last year. During the layoffs and shortly after, several folks left or were let go under the shadiest of circumstances. We used to have unlimited PTO (with reasonable black-out periods). All gone for hourly folks, in great part due to the many Karens who abused the system and constantly complained, forgetting we are a company that needs to make a profit. We used to have an experienced operations leader who, despite his rough edges, kept implementing bottom-up decisions that improved a slew of metrics. Out the window as well and brushed underneath the rug. The current leadership, fortunately, has vast experience with our entire process but is a far cry from the operational leader we need. It's a shame, really. This company had the potential to be great, but perhaps that was also an illusion. We will have to settle for a highly troubled and, at times, counterproductive culture of whining that worsens things.