Gusto reviews

3.1

45% would recommend to a friend

(1,120 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jun 26, 2024

Don't Believe the Hype

Recommend
CEO approval
Business Outlook

Pros

Benefits are Good but never got to use them.

Cons

Training was confusing and convoluted. There was no structure to what would our role you would be either payroll or benefits. I was suppose to be in benefits but we had combination of payroll and benefits. They would tag team back and forth between payroll and benefits. No structure to what calls we were suppose to take. Bullying in the work place if you complained about the work structure. If you are not liked you picked on. I came every day and did not miss one day and then you are told your told that you were gone. Through the Looking Glass Darkly. They were suppose to set me up properly for stats and review for one on ones. That was totally not the case. I felt they put my stats in Black Hole somewhere so I could not argue that my performance was okay not perfect which understand but was ousted. In a nutty shell that you don't want to peal, don't work here

2.0
Jun 25, 2024
Recommend
CEO approval
Business Outlook

Pros

My colleagues and team were amazing, and my direct supervisors (PEs) were integral to my growth and advancement. I can't speak highly enough of these individuals. Medical benefits are unmatched, and the fringe benefits are great. Fair PTO accrual. Everyone is incredibly welcoming, and the company is fast-growing and forward-thinking. With the new CEO, the company's direction looks even more promising. I truly love Gusto and its product. Compensation felt more than fair for the work I performed. The customers and my team colleagues make the hard days worth it. The work is very fulfilling.

Cons

**Cons:** Overall morale has been affected by frequent leadership changes, ad hoc process improvements, and insufficient emphasis on employee retention. Internal mobility and role placement could benefit from more structured processes, better communication, and improved alignment between company needs and individual skillsets. Employee engagement is low partly because the company often does not place employees in roles that better suit their skills. Enhancing job security and creating clear career development paths could significantly improve morale. Additionally, addressing the gap between executive initiatives and mid-management decision-making would help align efforts across the organization more effectively.

Viewing 295 - 297 of 1,120 Reviews

Glassdoor has 1,207 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.