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      H&M

      Part of H&M Group

      Engaged Employer

      H&M reviews

      3.5

      61% would recommend to a friend

      (17,385 total reviews)
      avatar

      Daniel Erver

      63% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      H&M has an employee rating of 3.5 out of 5 stars, based on 17,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      17K reviews
      4.0
      Jun 10, 2014

      Fast paced environment where there is a lot of opportunity to move up if you want to stay in a store.

      Department manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall the company pays higher than average for retail and there is a lot of mobility in store to move up. You can be hired as a part time seasonal sales associate and become a manager in three years. There are opportunities to travel and support stores in other states and countries and all sales staff can earn vacation, wellness, and holiday pay

      Cons

      Opportunities to move out of a store into district/corporate are few and far between and oftentimes depends on who you know rather than merits. Due to the nature of the fast paced environment that is constantly changing, people who are good at their jobs tend to not get as many chances to travel because they are needed in store too much. Schedules change constantly and you are almost always working weekends and nights. There is not enough security support for staff and customer issues especially during busy weekends and holidays.

      2.0
      Apr 17, 2023

      Don't work here if you're trans

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent healthcare and sick pay polices Pay is decent for industry, but not amazing Most coworkers are lovely Free food in the office sometimes

      Cons

      HR has a track record of harassment and retaliation against trans and non binary staff members HR is slow to respond to questions, responds with minimal amounts of information, is often rude regardless of questions being asked Company does not listen to employee feedback around work life balance Bad communication of policy changes

      2.0
      Jun 27, 2021

      Disingenuous and terrible

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good. Pay is decent for that line of work.

      Cons

      Say goodbye to work/life balance. As a full timer, having two days off in a row is a miracle and do not expect to have consistent schedules. Hence, do not think you can have outside activities like sports team or choir practice as you never know if you are going to work. Also, taking time off is complicated and must be requested so far in advance. In short, planning a life around this job is a feat of art. The job itself is boring and hard. A lot of contacts, very few down times and it is expected that you take the minimum amount of break humanely (and legally) possible. When H&M makes huge mistakes, they do not own them and let the first line agents pick up the pieces with very little information. Management cares little to not at all about the day to day issues and care much more about looking woke than about taking actual care of the employees.

      Viewing 10 - 12 of 17,385 Reviews
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      ReviewsH&M reviews

      Glassdoor has 21,530 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.