H&M reviews

3.5

61% would recommend to a friend

(17,401 total reviews)
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Daniel Erver

62% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,401 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

17K reviews
2.0
Apr 20, 2013

Retail is stressful

Recommend
CEO approval
Business Outlook

Pros

Co-workers and managers are great people. Opportunities can be good if you devote your life to the company. Every store is different. Some stores are good to work at. Communication Flat level organization to a certain extent.

Cons

- District/ Regional teams expectations are ridiculous. - District visuals are very mean. - Hard to contact corporate team for staff cards, password resets, etc. - Closing one day then opening the next is common. Closing at 11 then opening at 7. - Coming in to a completely trashed store in the morning, cleaning up the mess, then being asked why we didn't finish processing truck shipments in time. - Rate of what you get paid is bad for what you go through. - Must spend free time to read whats going on with the company and read department books. - Near to impossible goals. Getting told that you did not make your goals everyday. - Getting told other stores do better than you, but then finding out that the other stores lied. - Getting told other countries do better then you. - Even employees from successful stores come to find out that every store is different. - Not having loss prevention. - Being constantly understaffed, and seeing competitors make less but staff more. - Changing routines every week with worse results. - Cost conscious values but very wasteful in many areas. - Having a make the difference meeting that really doesn't matter or change much. - Being told that you must put away a full rack of clothes in 10 minutes. This is nearly impossible when everyone is assigned a different section of the store, and everyone wants to get promoted. So - Every section of the store get their racks moved around like musical chairs. - Employees and managers leave messes that they don't clean up. - Only received 2/5 reviews in the time working there. - Reviews are set up for failure and hard to get past 70%. I was told that it was nearly impossible without lying. - Never reaching bonus goals. - You have to constantly beg for things. - Quit rate is high.

1.0
Mar 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Pay is good Benefits are good

Cons

Favoritism Racism Drama Competition from every level Bad training This European company has several different rules that are hard to get use to; they expect for you to know everything as soon as training is over. And in the real world we know this isn't realistic. H&M pay is good but I would not recommend to anyone who is professional and wants a real job. Everyone here is fighting for a promotion; and their straightforward approach isn't practical in a job setting.

1.0
Jul 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Great hard work experience & good benefits,

Cons

Worked like a slave, management is an utter catastrophic fail, biased, unfair treatment to certain employees, horrible scheduling, bad attitudes, unclear directions.

Viewing 124 - 126 of 17,401 Reviews

Glassdoor has 21,553 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.