Is H&M a good company to work for?

H&M has an overall rating of 3.5 out of 5, based on over 21,553 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at H&M to a friend and 46% have a positive outlook for the business. The best reviews about H&M have been left by employees working as Full Time Sales Associate , Cashier and Project Manager .

Does H&M pay their employees well?

According to anonymously submitted Glassdoor reviews, H&M employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at H&M. This rating has been stable over the past 12 months.

How satisfied are employees working at H&M?

61% of H&M employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated H&M 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at H&M?

Sales Associate (3151) , Sales Advisor (3001) , Part-time Sales Advisor (1152) , Sales Assistant (924) , Department Manager (921) , Visual Merchandiser (837) , Retail Sales Associate (590) , Store Manager (375) , Vendeur (282) , Vendeuse (208) , Sales (188) , Customer Service Representative (172) , Retail Sales Assistant (163) , Manager (153) , Sales Advisor - Full Time (150)

What are the pros of working at H&M according to real employee reviews?

"Also great benefits even for part timers like having your birthday off and getting paid for it." ((in 853 reviews)); "The people are great and the 25% off employee discount is also great along with good benefits." ((in 814 reviews)); "Team was great and motivating" ((in 509 reviews)); "I loved most of my coworkers who were such a great team to work for." ((in 453 reviews)); "Culture was good and inclusive" ((in 352 reviews))

What are the cons of working at H&M according to real employee reviews?

"Management was poor and not understanding" ((in 1303 reviews)); "It seems like all they care about is availability and low pay for sales advisors." ((in 898 reviews)); "managers were rude and inflexible" ((in 657 reviews)); "Long hours and lots of responsibilities for just sales assistant" ((in 517 reviews)); "Low salary and a lot of shift hours to work for because of the less employers we had." ((in 488 reviews))

What are employees saying about H&M layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about H&M layoffs and their outlook for job security at H&M in 2026.

What are the top reviewed H&M locations?

New York , Chicago , Los Angeles , Washington , Atlanta , Dallas , Houston , Philadelphia , San Francisco , Boston , Miami , San Diego , Las Vegas , Charlotte , San Jose , San Antonio , Orlando , Portland , Denver , Austin , Seattle , Columbus , Brooklyn , Scottsdale , Jersey City , Raleigh , Costa Mesa , Grand Rapids , Nashville , Minneapolis

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H&M

Part of H&M Group

H&M reviews

3.5

61% would recommend to a friend

(17,401 total reviews)

Daniel Erver

62% approve of CEO

46% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

H&M has an employee rating of 3.5 out of 5 stars, based on 17,401 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

4.0

Aug 17, 2010

take it or leave it

Department manager

Recommend

CEO approval

Business Outlook

Pros

All retail jobs are tough but, with experience and proper training (10 weeks for manager is pretty good) most goals are completely reachable. Health insurance (Aetna) with dental and vision is not offered at all by many companies. 4 weeks vacation plus 7 days wellness to start is also better than many retailers (who may offer no paid vacation). 25% discount is pretty standard for most retailers

Cons

The values are often misunderstood and misused. "We believe in people" means "we wont fire you for doing a bad job, we will just put you in another situation so you can suck there". "Cost conscious" means " whatever is cheapest no matter how poor the quality". "Straightforward" means "say what you want, to who you want, when you want to". Those are just a few examples

1.0

Sep 1, 2025

Terrible work environment

Store manager

Recommend

CEO approval

Business Outlook

Pros

Benefits can be good You get time off and sick pay

Cons

Upper management is awful Work out not work on mentality Pay for all except upper management they won’t budge on even if you’re understaffed and can’t hire. Too much work with no time or pay Micromanaged like crazy Zero work life balance. I was working a 10-12 hour shift and would go home and work until 3am and still not finish everything then get yelled at.

2.0

Jun 20, 2025

It was good until it wasn’t

Department manager

Recommend

CEO approval

Business Outlook

Pros

Staff discount 25% and good benefits!

Cons

Lack of accountability! A lot of issues were overlooked. There was also clear favoritism which made it difficult for some people to get promoted. We would often get conflicting feedback from the District/area teams.

Viewing 127 - 129 of 17,401 Reviews

Jobs at H&M

Department Supervisor

H&M Sales Advisor- Norfolk Premium Outlets

Department Supervisor

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take it or leave it

Terrible work environment

It was good until it wasn’t

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