Is H&M a good company to work for?

H&M has an overall rating of 3.5 out of 5, based on over 21,554 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at H&M to a friend and 46% have a positive outlook for the business. The best reviews about H&M have been left by employees working as Full Time Sales Associate , Cashier and Project Manager .

Does H&M pay their employees well?

According to anonymously submitted Glassdoor reviews, H&M employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at H&M. This rating has been stable over the past 12 months.

How satisfied are employees working at H&M?

61% of H&M employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated H&M 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at H&M?

Sales Associate (3151) , Sales Advisor (3001) , Part-time Sales Advisor (1152) , Sales Assistant (924) , Department Manager (921) , Visual Merchandiser (837) , Retail Sales Associate (590) , Store Manager (375) , Vendeur (282) , Vendeuse (208) , Sales (188) , Customer Service Representative (172) , Retail Sales Assistant (163) , Manager (153) , Sales Advisor - Full Time (150)

What are the pros of working at H&M according to real employee reviews?

"Also great benefits even for part timers like having your birthday off and getting paid for it." ((in 853 reviews)); "The people are great and the 25% off employee discount is also great along with good benefits." ((in 814 reviews)); "Team was great and motivating" ((in 509 reviews)); "I loved most of my coworkers who were such a great team to work for." ((in 453 reviews)); "Culture was good and inclusive" ((in 352 reviews))

What are the cons of working at H&M according to real employee reviews?

"Management was poor and not understanding" ((in 1303 reviews)); "It seems like all they care about is availability and low pay for sales advisors." ((in 898 reviews)); "managers were rude and inflexible" ((in 657 reviews)); "Long hours and lots of responsibilities for just sales assistant" ((in 517 reviews)); "Low salary and a lot of shift hours to work for because of the less employers we had." ((in 488 reviews))

What are employees saying about H&M layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about H&M layoffs and their outlook for job security at H&M in 2026.

What are the top reviewed H&M locations?

New York , Chicago , Los Angeles , Washington , Atlanta , Dallas , Houston , Philadelphia , San Francisco , Boston , Miami , San Diego , Las Vegas , Charlotte , San Jose , San Antonio , Orlando , Portland , Denver , Austin , Seattle , Columbus , Brooklyn , Scottsdale , Jersey City , Raleigh , Costa Mesa , Grand Rapids , Nashville , Minneapolis

H&M reviews

3.5

61% would recommend to a friend

(17,402 total reviews)

Daniel Erver

62% approve of CEO

46% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

H&M has an employee rating of 3.5 out of 5 stars, based on 17,402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

3.0

Apr 10, 2025

A good experience but lacking in its core values

Department manager

Recommend

CEO approval

Business Outlook

Pros

Generally a flexible a team oriented environment (if management likes you). Opportunities to grow but positions are limited. Fun place to work for fashion lovers. Birthday pay and benefits are some of the best I have seen offered in retail.

Cons

Gradually has lost its appeal in being fashion forward. Same recycled items you notice year after year each season. Too many bad external hires and not enough time invested in training. It seems like all they care about is availability and low pay for sales advisors. Hard to get anyone that has a decent work ethic to stay if they are hired externally. Tries too hard to act like competitors but missed the mark. Has an archaic POS and back of house store operations system. The culture and values did not exactly hold up to the company standards at my location.

2.0

Mar 4, 2025

Avoid it, if possible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employee Discount is 25% and that is all.

Cons

BEWARE! There is no defined shift. Never 2 days off in a row. Can't use PTO without at least 50 day anticipation. No vacation on Holidays, Understaffed, Overworked. Factory of Broken Dreams. Salary is enough to work and go back home. No time for family or friends. The schedule is flexible FOR THE COMPANY not for the employee. Management is

3.0

Nov 16, 2024

Constant Improvement=Constant Change

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The health insurance was FANTASTIC. Good PTO.

Cons

The people at H&M US are amazing but the company constantly restructures. The restructuring always results in layoffs. I had to reapply to keep my job countless times. Every time the workload increases because people get cut. At a certain point the culture suffered, regardless of how amazing the colleagues were. Not worth staying for the stress. Certain positions are also not paid per current market value which was frustrating for growth and development.

Viewing 130 - 132 of 17,402 Reviews

Jobs at H&M

Department Supervisor

Department Supervisor

H&M Sales Advisor- Norfolk Premium Outlets

H&M

H&M reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A good experience but lacking in its core values

Avoid it, if possible

Constant Improvement=Constant Change

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