H&M reviews

3.5

61% would recommend to a friend

(17,385 total reviews)
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Daniel Erver

63% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

17K reviews
2.0
Jun 11, 2016

Department Manager

Recommend
CEO approval
Business Outlook

Pros

Values the company says it stands for are inspirational. Benefits given to full time employees are amazing. Upper management seems to truly inhibit values.

Cons

Although the values in theory are great. I have seen very few of them inhibited by the management at the store level. At the store level there are many incompetent people given positions because of their tenure. I witnessed a lot of discrimination, harassment and retaliation. Depending on the store manager the supposed company values are almost the opposite. I unfortunately was the victim of workplace bullying/harassment. I went to HR only to make the situation worse. I was left in the store to fin for myself until my health started to decline from the stress Incurred. After begging they finally transferred me to another location. I was excited to be able to start over however the store manager was less than enthusiastic to have me. He had no choice in the transfer and did not want me at his store because of it. He slandered my name to other management members who were in my same position. He would never give me direct feedback. He would walk my department when I was off and would tell the other members of management everything I did wrong and make them correct my "perceived" mistakes. When I would arrive to work he would have my peers tell me why they fixed my work that wasn't up to "standards". He never let me be present for feed back. It was horrible. I have retained council and will be filing a lawsuit for retribution. H&M continued to discriminate against me harass/bully me in retaliation for standing up for what was right.

1.0
May 28, 2016

The company itself is great!

Recommend
CEO approval
Business Outlook

Pros

Work life balance Pay Medical Benefits PTO Wellness Growth:company and positions Great Values

Cons

District Management Staff plays favorites not because of work ethic, capability, or ability to lead A lot of promotions are based on who is liked. Hiring practices are not consistent or fair. A lot of new staff is unqualified for the position they are hired for and somehow pass through the process. Values are not the way of life for District Staff especially District 820. If you want to continue your high school life in a professional work environment with gossip and no action from the District Staff H&M is your place. There growth is hindering the companies value.

4.0
Apr 17, 2015
Recommend
CEO approval
Business Outlook

Pros

-Every store is different, but I've really enjoyed the team I work with: Friendly staff who go out of their way to assist customers even though it's easy to think you can just clean on the sales floor and let the customers be on their merry way. -Training has been very solid. My trainer and the store manager have been very focused on giving me the skills and knowledge I need and even more than that for when I transfer to my home store. -Hours can feel long for full-time staff (9 hours scheduled), but we are guaranteed an hour long break (unpaid) and an additional 15-minute break that's still paid. -The benefits are pretty much what really keeps a lot of the full-time staff at H&M. They have a great work/life balance with vacations days starting at 15 days and increases over time to around 5 weeks. On top of that you get wellness/sick days. If you need to request a day off, most likely you will get approved as long as you request three weeks ahead. You're paid well for working holidays, and you get paid even if you didn't work the holiday. Actually, if you work on a holiday, you're given a day off within the next 2 weeks after. Oh, and of course your birthday is considered a paid holiday you get off and the discount is great! -Insurance coverage is CIGNA and it's very well priced considering how much coverage you can get. You can also get life insurance, retirement plan, car and home insurance, pet insurance, and there's even medical insurance for PT workers. - Opportunities for internal promotion are actually real - Easy to transfer to other stores/locations within H&M. They're actually posted in the break office, so if you know you're moving, this is so handy! It also makes employees feel like they're wanted to stay within the company which boosts morale.

Cons

-The register system is a little outdated. We have to manually audit CC receipts and that's a tedious process that takes management away from helping out on the sales floor. (H&M has announced they're introducing new register systems that do away with this though) - Understaffed during obvious sales hours. For example, I work at a stand-alone H&M in DC and the weather is getting nicer. This automatically means more people will be passing by the store and shopping during lunch hours and after work hours. We should be using this knowledge to have more people working these hours so the registers and fitting rooms are covered and people can remain on the sales floor to boost sales numbers through customer service. Unfortunately this is linked to the company's tight payroll policy/budget. - Schedule can run you ragged. I've worked a closing shift until 11pm and had to be at work by 7am to open the next day. It doesn't happen often, but I wish they implemented a different scheduling strategy.

Viewing 16 - 18 of 17,385 Reviews

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