HCLTech Help Desk Agent reviews

2.5

78% would recommend to a friend

(45 total reviews)
avatar

C. Vijayakumar

70% approve of CEO

19% positive business outlook

Help Desk Agent employees have rated HCLTech with 2.5 out of 5 stars, based on 45 company reviews on Glassdoor. This indicates that most Help Desk Agent professionals have an average working experience there. HCLTech is rated 35% below average by Help Desk Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

45 reviews
2.0
May 15, 2015

Not the best

Recommend
CEO approval
Business Outlook

Pros

OK if you have little experience

Cons

Poor training, constantly changing policies, poor communication, poor management, constant back-biting, poor mentors and/or lead techs, more concerned about the number of calls taken than about quality of service to the customer.Shaky contracts with customers = poor job security.

2.0
Feb 2, 2015
Recommend
CEO approval
Business Outlook

Pros

- Good to gain entry level experience, that's - Nice Break Rooms

Cons

-They pay well below the average for a position vs. other businesses - No transparency in their promotion process - Pay raises are a joke.... $0.16/hour ... come on!! - They are cheap all around and cut corners

Viewing 40 - 42 of 45 Reviews

Glassdoor has 56,698 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.