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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,007 total reviews)
      avatar

      Venkatesh Korla

      69% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      4.0
      Apr 10, 2026

      great work

      Subject matter expert (sme)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global Client Exposure Worked on a major international brand like McDonald's (USA), giving you strong understanding of global customer expectations and brand voice. Social Media ORM Expertise Hands-on experience in managing online reputation, handling escalations, and responding to public complaints professionally. Crisis & Escalation Handling Managed sensitive and high-visibility issues, ensuring quick resolution while protecting brand image. Multi-channel Communication Skills Experience across platforms (social media, app complaints, etc.), improving adaptability and communication tone. Process & Quality Adherence Worked in a structured BPO environment with strict SLAs, QA guidelines, and compliance standards. Team Collaboration & Volume Handling Managed high workload efficiently while coordinating with teams and following workflows.

      Cons

      Scope to Expand Client Diversity Opportunity to work on more UK/EU-based clients to broaden global exposure beyond the US market. Advanced Strategy Exposure Can grow further into strategic ORM (brand campaigns, sentiment analysis, insights) beyond reactive support. Tool & Analytics Enhancement Potential to gain deeper expertise in advanced social listening tools (like Sprinklr analytics, dashboards, reporting). Leadership Opportunities Next step could include mentoring, SME, or training roles to utilize your experience more impactfully.

      avatar
      HGS Response
      2mo
      Thank you for your feedback and for being with HGS for 3 years. We appreciate your contributions and suggestions—please share more at talk2us@hgs.com. Wishing you continued growth with HGS!
      2.0
      Mar 28, 2026

      Compensation of salary for fresher is too low

      Network analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not as such, Just that my teammates are nicer to me & WFH they will provide

      Cons

      Everything are cons, salary too low, Growth low, Management dumb

      avatar
      HGS Response
      2mo
      Thank you for your feedback. We appreciate your positive note on teammates and WFH support, and we take your concerns seriously. Please reach out to talk2us@hgs.com for further assistance.
      1.0
      Mar 25, 2026

      The worst company I've ever been to

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing. I only survived because of my team mates.

      Cons

      Disgusting pantry, they don't care about their employees, HR is also pathetic, everything is incompetent.

      avatar
      HGS Response
      2mo
      Thank you for your feedback. We’re sorry to hear about your experience and take your concerns seriously. Please feel free to share more with us at talk2us@hgs.com.
      Viewing 13 - 15 of 5,007 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,268 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.