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      HGS

      Engaged Employer

      HGS Work @ HOME reviews

      2.9

      99% would recommend to a friend

      (4 total reviews)
      avatar

      Venkatesh Korla

      Not enough data to show CEO approval

      99% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.0

      Work/Life balance

      3.0

      Career opportunities

      2.0

      Culture & values

      2.0

      Senior management

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      3.0
      Jul 31, 2022

      Opinion

      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers and the chance to work at home are great,

      Cons

      The managerial support needs improvement

      avatar
      HGS Response
      3y
      Thank you for taking the time to offer your feedback. We are focused on offering the very best support to our employees. We take your feedback very seriously and are working on ways to improve the HGS experience for all of our employees. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.
      4.0
      Mar 12, 2021

      Good place

      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Adavange to interact with lots of people in call

      Cons

      Fixed shifts, Average salary and late trasport

      avatar
      HGS Response
      5y
      Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com
      1.0
      Feb 12, 2021

      poor training

      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits, referral bonus, at home

      Cons

      poor training so customers drop like flies, low pay, ghetto trainers

      avatar
      HGS Response
      5y
      Hi, thank you for sharing your feedback and kind words. It has certainly been a challenging time, but we are very proud of our team at HGS how they have adapted and continue to support our essential business clients from a variety of locations/platforms and @home scenarios. It is always nice to hear from our former and current employees about the experiences they have had with us. It helps us to improve with valuable feedback. Dealing with all sorts of inquiries across all our different clients can sometimes be challenging, but we are always striving to offer our employees ways to future-proof their careers with life-long transferable skills. Thank you for being part of OneHGS.
      Viewing 1 - 3 of 4 Reviews
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