Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good people and teams mates." ((in 132 reviews)); "Work environment is good and friendly" ((in 129 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "good working environment and work satisfaction" ((in 92 reviews)); "Good work culture and seniors support" ((in 86 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 436 reviews)); "Poor management and will not appreciate hard work" ((in 223 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 198 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

Feb 1, 2026

only look at the reviews for the UK the rest have been inflated to make them look good which they aren’t

Customer service

Recommend

CEO approval

Business Outlook

Pros

Remote work: rest is horror even being at home is not a good idea cause they give such long shifts into the evening 8pm leaving time

Cons

KPIs are all wrong they choose wrap time comfort breaks, in their policy states 5 mins an hour for CB you use them and you get pinged non stop unrealistic expectations thinking they’ll get more calls in which they won’t, support chat don’t work managers are rude and argumentative, you won’t progress not in a good time frame they under utilise staff managers have a bully policy and expect you to take everything they give deny holidays no support just a horrible company

HGS Response

4mo

Thank you for your feedback. We’re sorry to hear about your experience and take these concerns seriously. If you’d like to share more details, please reach out to talk2us@teamhgs.com

4.0

Jan 31, 2026

Review

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, great incentive program and alot of social activities

Cons

Toxic managers, not enough mental health check-ins

HGS Response

4mo

Thank you for your feedback. We’re glad you enjoyed the environment and incentives, and we take your concerns. Please feel free to share more at talk2us@teamhgs.com

1.0

Jan 31, 2026

Severely underpaid

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Work from home is ideal.

Cons

Pay is not up to standard

HGS Response

4mo

Thank you for your feedback. We appreciate your comments. If you’d like to share more, please contact us at talk2us@teamhgs.com

Viewing 31 - 33 of 5,007 Reviews

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Jobs at HGS

MNC COMPANY IS HIRING -DAY SHIFT

Trainee Process Consultant

Karnataka

View job

HGS

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Reviews by job title

only look at the reviews for the UK the rest have been inflated to make them look good which they aren’t

Review

Severely underpaid

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