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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,010 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      52% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,010 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Jun 13, 2024

      Just for a starter

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is the only pros for me

      Cons

      Poor pay and very strict rules

      avatar
      HGS Response
      2y
      Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com
      1.0
      Jun 13, 2024

      Worst company

      Subject matter expert (sme)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Made friends with some of my coworkers

      Cons

      Where do I start? First off the training sucks. They give you so little time to learn so much and then throw you in the deep end and say SWIM. Need help with something? Gonna wait at least an hour for a useless answer. Then they complain that you were on the call for so long and your KBI are affected. All they care about is their agents making sales and if you don't make an offer then that affects your schedule. Oh you filled out the schedule preference form? Cool they won't follow that at all. Need a day off for a doctors appointment? Good luck with that. They also like to break the federal law with regards to certain matters. They make up these stupid policies that make it so hard to follow. I never knew who my team leader was as every month it seemed I was on a different team. Break a policy? Fired and they don't even give you a chance to plead your case. STAY AWAY FROM THIS COMPANY!!!

      avatar
      HGS Response
      2y
      Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.
      4.0
      Jun 12, 2024

      Stable work environment

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable work environment at the company

      Cons

      No remote working facility provided

      avatar
      HGS Response
      2y
      Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.
      Viewing 379 - 381 of 5,010 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,271 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.