Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and flexible" ((in 132 reviews)); "Good people and teams mates." ((in 129 reviews)); "Friendly nature good environment better place to work" ((in 126 reviews)); "Good training and very supportive for career development" ((in 109 reviews)); "Good work culture and seniors support" ((in 95 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 225 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 208 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

May 31, 2018

salary

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

really Nice place to work

Cons

Can really improve on pay

HGS Response

7y

Thank you for the candid feedback. As HGS grows we are always analyzing the markets we are in to ensure that we are competitive. We would like to continue this conversation with you to help us improve, and for this reason your feedback is extremely important. Please connect with us at talk2us@teamhgs.com to further our conversation.

2.0

May 31, 2018

Good Company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Easy Job, training was fun

Cons

Small Breaks, Silence in the office at all times

HGS Response

8y

Hi, thank you for sharing your experience at HGS. Glad to see that you are having a good time working at HGS. At the same time, we would like to understand more on your concern. Please feel free to write to us at Talk2us@teamhgs.com

5.0

May 31, 2018

Work environment

Cro

Recommend

CEO approval

Business Outlook

Pros

Its having good work culture . Healthy working environment

Cons

Salary as compared to other bpo industry is less

HGS Response

7y

Hi, thank you for your review. Glad to see that you are enjoying the work at HGS. We believe in providing industry standard remuneration. At the same time, we understand your concern. Please feel free to write to us at Talk2us@tamhgs.com

Viewing 4411 - 4413 of 5,012 Reviews

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Good Company

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