Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Remote work and work from home" ((in 208 reviews)); "Work environment is good and friendly" ((in 138 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 132 reviews)); "very good environment and everything is good" ((in 132 reviews)); "Good training and very supportive for career development" ((in 110 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 452 reviews)); "Poor management and will not appreciate hard work" ((in 215 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 29 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,012 total reviews)

Venkatesh Korla

71% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,012 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,012 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Jan 12, 2018

Good to work .friendly seniors .Good career opportunity.

Cro

Recommend

CEO approval

Business Outlook

Pros

Friendly work culture and good career opportunity.

Cons

one week off ,six days working.

HGS Response

8y

Hi, thank you for sharing your review. We believe in providing a great work culture with a lot of career opportunities to all our employees and we are glad that you see the value in it as well! We wish you all the best and have a great career at HGS:)

3.0

Jan 12, 2018

Customers service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good environment salary on time good incentive

Cons

Work hours so high no fix shift

HGS Response

8y

Hi, thank you for your review. Good to see that you are enjoying the work environment at HGS. Due to certain business requirements, sometimes the rotational shifts are unavoidable. At the same time, we understand your concern. We would like to know more about this. Please leave a note to us at Talk2us@teamhgs.com

1.0

Jan 11, 2018

work review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

easy to learn the job and what was required

Cons

poor scheduling. team leaders were not helpful. dont get help when stuck

HGS Response

8y

Hi, thank you for your feedback. We are sorry that your experience during your employment at HGS wasn't a pleasant one. We would like to review some of the issues you discussed in your post further. Please send us an email at talk2us@teamhgs.com. We look forward to hearing from you.

Viewing 4546 - 4548 of 5,012 Reviews

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Good to work .friendly seniors .Good career opportunity.

Customers service

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