Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 207 reviews)); "It’s flexible people are friendly and helpful" ((in 132 reviews)); "Work environment is good and friendly" ((in 130 reviews)); "very good environment and everything is good" ((in 129 reviews)); "Good working environment and encouraging" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Poor management and will not appreciate hard work" ((in 213 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 209 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 28 reviews)); "Minimum wage and no breaks if work 6 hours or less." ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,011 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,011 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Nov 18, 2017

Product development analyst

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

flexible to work and no work pressure

Cons

Carrier growth is not that much

HGS Response

8y

Hi, thank you for sharing your review. Good to see that you are enjoying the work at HGS. We believe in providing equal growth opportunities to all our employees. At the same time, your feedback on career growth concerns us. We would like to learn more about this to make things better for our employees. Please drop a note to us at Talk2us@teamhgs.com.

4.0

Nov 15, 2017

Good company

Crm

Recommend

CEO approval

Business Outlook

Pros

On time salary. Friendly atmosphere to work. Helpful TL's.

Cons

i did not find many cons

HGS Response

8y

Hi,thank you for sharing your review. We are pleased to hear that you enjoyed the work environment at HGS. People like you have made HGS a wonderful place to be with:) We wish you all the best and have a bright future.

3.0

Nov 14, 2017

HGS BPO Voice process

Process associate

Recommend

CEO approval

Business Outlook

Pros

Well known company, with inter department transfer possibility after 1 yrs service

Cons

Low salary not sufficient for a person to stay in this city

HGS Response

8y

Hi, thank you for sharing your review. At HGS we believe in providing industry standard remuneration. At the same time, your feedback concerns us. Please help us in understanding your concern better by writing to us at Talk2us@eamhgs.com

Viewing 4609 - 4611 of 5,011 Reviews

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HGS reviews

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Product development analyst

Good company

HGS BPO Voice process

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