Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"if you want exp iin call centre work here... people are great they offer food too lol" ((in 134 reviews)); "Work environment is good and friendly" ((in 132 reviews)); "No work pressure and good environment" ((in 120 reviews)); "Good training and very supportive for career development" ((in 109 reviews)); "Good working environment and encouraging" ((in 94 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 446 reviews)); "Poor management and will not appreciate hard work" ((in 218 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 204 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 28 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

3.0

Aug 2, 2017

CRO

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good atmosphere Flexible timings Cab facility on odd timings

Cons

Rotational shifts Cafeteria not that good

HGS Response

8y

Hi, thanks for sharing your feedback. Creating an enjoyable work environment for our employees is very important to us. We're glad that you see the value in it as well! However, due to the nature of our business, rotational shifts are unavoidable for certain positions. Please drop us a mail at gsec@teamhgs.com, and we'll try our best to find a resolution for your specific situation.

4.0

Aug 1, 2017

Ideal for freshers

Operations executive

Recommend

CEO approval

Business Outlook

Pros

Got friends, No work pressure

Cons

Bad management, less salary

HGS Response

8y

Hi, thanks for sharing your feedback. We hear you, and would like to apologize for your negative experience at HGS. This is definitely not ideal. We try our best to address issues that are brought to us by current employees, and work with them to make things better. It's very unfortunate that you felt under-valued. Please drop us a mail at gsec@teamhgs.com when you have a minute. We'd like to learn more, so we can avoid such situations going forward.

3.0

Jul 25, 2017

Quality Analyst

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Good Work Environment. Good Shift Timings.

Cons

Salary constraints. Cab facility.

HGS Response

8y

Hi, thanks for sharing your feedback. Your feedback concerns us. We definitely do not want employees like you to feel under-valued. Please drop us a mail at gsec@teamhgs.com at your earliest convenience. We'd like to understand your specific situation and see how we can make things better for you.

Viewing 4678 - 4680 of 5,009 Reviews

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CRO

Ideal for freshers

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