Product knowledge training is crucial, but it's not well thought of or planned. Employees are being sent to work on the floor without enough knowledge on the products. Many clients are rude and discriminatory.
Some management staff abuse their power and manipulative to the point that it's already unfair to the employees. Many TL are very unprofessional, think only of their own well-being (which should not be the case), many doesn't have enough product knowledge, and doesn't know how to do their job well. Training is just a formality and even if the person being promoted didn't learn anything, they still pass.
Employees who have worked longer than others in terms of tenure tends to act superior, not a good culture to be in. There are some admin staff who make it difficult for employees instead of being helpful.
Benefits and salary is to the minimum. Many employees tend to work for the monthly compensation and not to help others anymore, this brings in a culture of unprofessionalism. This kind of award will not help the company, but rather bring it down because many clients are not happy with the service.
A big percentage of the employees smoke and they pollute the air, it affects other's health.
