Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work from home and flexible schedule" ((in 203 reviews)); "Good work environment and flexible" ((in 132 reviews)); "Friendly nature good environment better place to work" ((in 132 reviews)); "Good people are HGS OFFICE" ((in 128 reviews)); "Good training and very supportive for career development" ((in 105 reviews))

What are the cons of working at HGS according to real employee reviews?

"Poor management and will not appreciate hard work" ((in 228 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 26 reviews)); "Poor communication internally" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

4.0

Feb 28, 2017

Good to start career

Claims processing executive

Recommend

CEO approval

Business Outlook

Pros

Good for freshers, Medical insurance claims, Medical billing.

Cons

Management need to work properly

HGS Response

8y

Hi, thanks for sharing your feedback.Good to hear that, you enjoyed the medical benefits available in HGS. At HGS, we ensure to provide the best environment to our employees, but your feedback on management and work atmosphere really concerns us. Please help us in knowing more on this, and we will definitely see how we can improve.Please write to us at Talk2us@teamhgs.com.

3.0

Feb 25, 2017

Line Trainer

Line trainer

Recommend

CEO approval

Business Outlook

Pros

- 14th month Pay - leaves and healthcard for dependents can be converted to cash every quarter

Cons

- chaotic management - delayed pay of incentives - slow processing of COE requests and other documents - untimely payment of benefits such as SSS, Philhealth and Pag-ibig (though they deduct it out of our salary every month. - slow salary increase - no sit-down session with your boss regarding your Annual Performance Review. You will just be shocked that your scores that your boss rated you for did not meet the standard score. - extremely low salary - unfair pay for everyone hired externally for the same position. One trainer had a salary of 38k, the other 36k, another 30k, one trainer I know who was a 6 Sigma brown belter got only 27k. We were all hired with less than 6 mos difference.

HGS Response

8y

Hi,thank you for feedback. While we like to consider ourselves competitive with wages in our respective markets, at the same time we would like to learn regarding your feedback on remuneration to understand how we can improve as an organisation. Please write to us at talk2us@teamhgs.com.

5.0

Feb 18, 2017

Associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Full time, benefits, you can work as much as you can provided there's OT which is almost all the time

Cons

Very stressful environment and like a revolving door where employees come and go

Viewing 4750 - 4752 of 5,009 Reviews

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Good to start career

Line Trainer

Associate

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