Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"flexible hours and work from home set up" ((in 204 reviews)); "Good work environment and flexible" ((in 130 reviews)); "Good people and teams mates." ((in 129 reviews)); "Friendly nature good environment better place to work" ((in 125 reviews)); "Good training is going on" ((in 104 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 452 reviews)); "Poor management and will not appreciate hard work" ((in 219 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 26 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,007 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

5.0

Feb 4, 2015

very good amosphere

Health insurance processor

Recommend

CEO approval

Business Outlook

Pros

flexible shifts good atmosphere work life balance good working no balance in salary

Cons

no cons lots of works bpo sector non technical works mental pressure

2.0

Jan 27, 2015

Saying the right things but not following through

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is easy to work for if you aren't looking to evolve in your career. If your goal is to find a company where you can work for 30 years and retire HGS is the company. The work isn't challenging and it is fairly consistent without any pressure.

Cons

If you are looking to have a voice in how things are done - this is not the place for you. Even through they bill themselves as a true international team if the idea doesn't come out of India they don't listen.

1.0

Jan 25, 2015

Not a healthly environment constantly threatened with your job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Incentives and benefits are the only good thing about it.

Cons

You can not grow in the company they are unorganized and the LA's are worst than the actual agents. I got to the point I never even asked for help. You get taxed on all your wonderful gift cards and airmiles. They do not pay enough for whats expected.

Viewing 4882 - 4884 of 5,007 Reviews

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Jobs at HGS

Remote Customer Sales Representative

Remote Customer Sales Representative

Remote Customer Sales Representative

Remote Customer Sales Representative

HGS

HGS reviews

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Reviews by job title

very good amosphere

Saying the right things but not following through

Not a healthly environment constantly threatened with your job.

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