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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,007 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      3.0
      Aug 6, 2014

      Great opportunities, but not for everyone

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent health insurance and opportunities for growth are here. If you put forth the effort into your job, you can move up quickly. I was in many different positions here including CSR, Real Time, and Team Leader.

      Cons

      Extremely strict attendance and scheduling policy. If your car breaks down or you encounter a really difficult family situation you might as well look for another job. Also depending on the client you work for, expect to be belittled all the time by the client and upper management. There is no such thing as positive feedback here.

      2.0
      Jul 27, 2014

      Pretty okay; except if you have life complications...

      Nurse associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great Compensation package. - HMO very inclusive and won't cost you a cent to go see a doctor and take whatever medical tests you require. - Lenient on attendance if you have good performance. - Bathrooms are clean; runs out of toilet paper often, but that's not a huge deal. - Your very own headset for use during entire employment. - Comfortable chairs - High-speed internet access that can be utilized during break times. - 13th and 14th month pay + other bonuses per account.

      Cons

      - Give up any and all opportunities for promotion and certification if you fall ill or have a special circumstance that requires special attention over an extended period of time. - Don't bother hoping for internal promotions within your account as they are quick to do external hires. - HMO does not include any benefits for Medicine, or anything with regard to health maintenance. - Loves to do awarding ceremonies VERY LOUDLY while people are on calls. Do it in one of your 6 conference rooms! - Canteen at the E-Commerce building is horrible; very oily and BLAND. I repeat. BLAND.

      1.0
      Jul 27, 2014

      Bad training

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wage for bilingual is good. People were friendly. The incentives are good. (Air miles program) I also met some nice people in my training class.

      Cons

      Long interview process. Bad Training hours (230pm-1130pm) Training is out of date! Trainer was all over the map jumping from one thing to another and back. Lots of distractions from team leaders who should be working on the floor. They would just randomly walk in the room. Trainer would walk out if room often.

      Viewing 4900 - 4902 of 5,007 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,268 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.