Question 1

Does HGS pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

Question 2

How satisfied are employees working at HGS?

Accepted Answer

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

Question 3

What are the top reviewed jobs at HGS?

Accepted Answer

Customer Service Representative (682), CRO (312), Customer Service Representative (CSR) (164), Team Leader (111), Process Consultant (77), Customer Service Advisor (62), Customer Relationship Officer (60), Customer Service (58), Customer Service Associate (58), Software Engineer (54), Process Associate (53), Associate (51), Senior Process Consultant (47), Assistant Manager (43), Brand Advocate (41)

Question 4

What are the pros of working at HGS according to real employee reviews?

Accepted Answer

"Good people and teams mates." ((in 132 reviews)); "Work environment is good and friendly" ((in 129 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "good working environment and work satisfaction" ((in 92 reviews)); "Good work culture and seniors support" ((in 86 reviews))

Question 5

What are the cons of working at HGS according to real employee reviews?

Accepted Answer

"Less salary and poor down" ((in 436 reviews)); "Poor management and will not appreciate hard work" ((in 223 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 198 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

Question 6

What are employees saying about HGS layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

Question 7

What are the top reviewed HGS locations?

Accepted Answer

Peoria, El Paso, Saint Louis, Jacksonville, Chicago, Atlanta, Austin, Waterloo, Roswell, New York, Louisville, Dallas, Creve Coeur, Warrenville, Jamaica, Houston, Texas City, San Angelo, Greenfield, Ontario, Tampa, Jersey City, Plainsboro, Princeton, Trenton, Farmington, Kingston, Lisle, Naperville, East Peoria

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I provide great customer service to sometimes irate customers everyday.

No where to move once you are in the doors!

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