Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (59) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Work environment is good and friendly" ((in 135 reviews)); "very good environment and everything is good" ((in 132 reviews)); "Good people and teams mates." ((in 131 reviews)); "Good working environment you will get a lot of support from your team and seniors" ((in 100 reviews)); "Good training is going on" ((in 99 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 443 reviews)); "Poor management and will not appreciate hard work" ((in 213 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 206 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,011 total reviews)

Venkatesh Korla

71% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

Jan 25, 2015

Not a healthly environment constantly threatened with your job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Incentives and benefits are the only good thing about it.

Cons

You can not grow in the company they are unorganized and the LA's are worst than the actual agents. I got to the point I never even asked for help. You get taxed on all your wonderful gift cards and airmiles. They do not pay enough for whats expected.

2.0

Mar 28, 2026

Compensation of salary for fresher is too low

Network analyst

Recommend

CEO approval

Business Outlook

Pros

Not as such, Just that my teammates are nicer to me & WFH they will provide

Cons

Everything are cons, salary too low, Growth low, Management dumb

HGS Response

3mo

Thank you for your feedback. We appreciate your positive note on teammates and WFH support, and we take your concerns seriously. Please reach out to talk2us@hgs.com for further assistance.

1.0

Feb 1, 2026

only look at the reviews for the UK the rest have been inflated to make them look good which they aren’t

Customer service

Recommend

CEO approval

Business Outlook

Pros

Remote work: rest is horror even being at home is not a good idea cause they give such long shifts into the evening 8pm leaving time

Cons

KPIs are all wrong they choose wrap time comfort breaks, in their policy states 5 mins an hour for CB you use them and you get pinged non stop unrealistic expectations thinking they’ll get more calls in which they won’t, support chat don’t work managers are rude and argumentative, you won’t progress not in a good time frame they under utilise staff managers have a bully policy and expect you to take everything they give deny holidays no support just a horrible company

HGS Response

5mo

Thank you for your feedback. We’re sorry to hear about your experience and take these concerns seriously. If you’d like to share more details, please reach out to talk2us@teamhgs.com

Viewing 565 - 567 of 5,011 Reviews

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Reviews by job title

Not a healthly environment constantly threatened with your job.

Compensation of salary for fresher is too low

only look at the reviews for the UK the rest have been inflated to make them look good which they aren’t

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