Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good people and teams mates." ((in 132 reviews)); "Work environment is good and friendly" ((in 129 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "good working environment and work satisfaction" ((in 92 reviews)); "Good work culture and seniors support" ((in 86 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 436 reviews)); "Poor management and will not appreciate hard work" ((in 223 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 198 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Feb 19, 2026

Review

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Good/Efficient Training Good support staff

Cons

Poor pay Lack of growth whithin company lack of structure whithin company

HGS Response

4mo

Thank you for sharing your feedback and for highlighting the efficient training and supportive workplace. We’re sorry to hear about your concerns and will be shared with the relevant teams for review. If you’d like to share more details, please feel free to reach out to talk2us@teamhgs.com.

4.0

Feb 18, 2026

It was a great first job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Decent pay for entry, understanding superiors and colleagues, efficient, good for growth, pay is sent a day early or on the day. Never had late salary.

Cons

Rowdy Agents (sometimes may be too loud during work, disrupting calls), occasional unprofessional behavior

HGS Response

4mo

Thank you for your positive feedback. We also note your comments, for any additional details, please reach out to talk2us@teamhgs.com.

2.0

Feb 16, 2026

Good People, Terrible Upper management

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Team Morale is up Your direct manager will absolutely look after you Good office, friendly people

Cons

The customers, Upper management will try to do anything to deduct your pay including tech issues or being a single minute back from break etc. it's a high pressure job so it kind of makes sense but the problem is the pay is minimum wage so it doesn't remotely match the high pressure. In short they'd pay you even less if it was legal. In training you are taught the importance of empathy when handling calls, Unfortunately this empathy training didn't extend to HR. Phoning in sick if you are unwell is not a pleasant experience

HGS Response

4mo

Thank you for taking the time to share your experience and for recognizing your direct manager and team support. We regret to hear about your concerns. If you’d like to discuss this further, please write to us at talk2us@teamhgs.com.

Viewing 22 - 24 of 5,007 Reviews

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MNC COMPANY IS HIRING -DAY SHIFT

Trainee Process Consultant

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HGS reviews

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It was a great first job

Good People, Terrible Upper management

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