Is HGS a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at HGS have rated their employer with 3.6 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Tech Support Agent Jobs at HGS now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at HGS .

Does HGS pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at HGS with 3.4 out of 5 stars based on 16 anonymously submitted employee reviews. This is 15.9% better than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at HGS.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and flexible" ((in 132 reviews)); "Good people and teams mates." ((in 129 reviews)); "Friendly nature good environment better place to work" ((in 126 reviews)); "Good training and very supportive for career development" ((in 109 reviews)); "Good work culture and seniors support" ((in 95 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 225 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 208 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

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HGS

HGS Tech Support Agent reviews

Item: HGS
Rating: 5
Author: Current employee - Tech Lead

3.6

67% would recommend to a friend

(16 total reviews)

Venkatesh Korla

Not enough data to show CEO approval

53% positive business outlook

Ratings by category

4.2

Career opportunities

3.6

Diversity & inclusion

3.6

Work/Life balance

3.4

Culture & values

3.4

Compensation and benefits

2.4

Senior management

Tech Support Agent employees have rated HGS with 3.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. HGS is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

5.0

Nov 13, 2016

Tech Lead

Tech lead

Recommend

CEO approval

Business Outlook

Pros

Good Work environment and culture

Cons

Need to improve the professionalism

Viewing 16 - 16 of 16 Reviews

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Jobs at HGS

Senior Analyst Global WFM

Karnataka

View job

Process Consultant - German Language

AI/ML Engineer (Python, ML, PySpark) 1

Karnataka

View job

Lead MS D365 HR Functional Consultant

Karnataka

View job

Senior / Lead MS D365 F&O Functional Consultant - Finance & SCM

Karnataka

View job

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HGS Tech Support Agent reviews

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