Is HSBC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at HSBC have rated their employer with 3.7 out of 5 stars in 50 Glassdoor reviews. This is a lower than average score with the overall rating of HSBC employees being 3.8 out of 5 stars. Search open Customer Service Associate Jobs at HSBC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at HSBC .

Does HSBC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at HSBC with 3.9 out of 5 stars based on 50 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at HSBC.

How happy are Customer Service Associate professionals working at HSBC?

11% of Customer Service Associate employees at HSBC would recommend their employer to a friend. This rating has decreased by 50% in the past 12 months. Customer Service Associate professionals have also rated HSBC with a 2.3 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.5 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at HSBC?

Analyst (971) , Manager (868) , Assistant Manager (742) , Software Engineer (725) , Business Analyst (563) , Customer Service Representative (502) , Relationship Manager (449) , Project Manager (446) , Vice President (445) , Intern (440) , Senior Software Engineer (391) , Associate (381) , Personal Banker (352) , Senior Manager (277) , Director (246)

What are the pros of working at HSBC according to real employee reviews?

"Good work life balance and hybrid working arrangement where you are expected to work from office only for 2 days min" ((in 2689 reviews)); "good benefits and they encourage you to explore and try things that you are interested at" ((in 1910 reviews)); "HSBC tries hard to create a good culture but this varies widely across the organisation." ((in 1706 reviews)); "People there are nice and easy" ((in 1460 reviews)); "My colleagues that I worked with are nice and easy to work with" ((in 852 reviews))

What are the cons of working at HSBC according to real employee reviews?

"When I worked at GLT the salary was low and I never understood the hierarchical chain." ((in 1084 reviews)); "Poor management and lack of empathy" ((in 928 reviews)); "Pay is low and not competitive with market with little bonus despite sg market doing well." ((in 774 reviews)); "Bad manager and sortable due to" ((in 435 reviews)); "Flexible working hours and compiny timings" ((in 386 reviews))

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HSBC

HSBC Customer Service Associate reviews

3.7

11% would recommend to a friend

(50 total reviews)

Georges Elhedery

Not enough data to show CEO approval

18% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.5

Diversity & inclusion

3.1

Career opportunities

2.5

Culture & values

2.3

Work/Life balance

2.1

Senior management

Customer Service Associate employees have rated HSBC with 3.7 out of 5 stars, based on 50 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. HSBC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

50 reviews

3.0

Dec 30, 2025

Hmmmm

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Can get a yearly bonus

Cons

Awful management, very strict on code usage. Work staff like robots

2.0

Jun 29, 2025

Big multinational company, which is both an advantage and disadvantage

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Top performers get sent off to another country once-a-year to celebrate their achievements with other such colleagues, potential mid-year bonus, 13th month bonus for some roles, it's a multinational company so big decisions come from UK

Cons

Company is too big for its own good such that the left hand sometimes don't know what the right hand is doing, too many teams which creates sometimes confusion when trying to find out the product owner(s), red tape on some office processes and typical cliques found amongst management

5.0

Jul 10, 2024

Good Benefits

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Salary and benefits. Chances of career progression is good as well.

Cons

Long working hours and those without banking experience might find the working environment a abit challenging.

Viewing 4 - 6 of 50 Reviews

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HSBC Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hmmmm

Big multinational company, which is both an advantage and disadvantage

Good Benefits

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