Pros
- Upon taking over and expanding the existing task order in March 2015, the company (owner, executive VP, program managers) was exceptionally attentive to concerns of incumbent personnel and the government customer. When issues were identified, they were addressed quickly and the company was very open to addressing (compromising/making adjustments) those concerns.
- The company support staff (HR, Payroll, Travel, Security, etc.) is uniformly exceptionally responsive to employee inquires, clarifications of company policies, and problems. They invariably respond back to voicemail and emails within hours or minutes and follow up in a vary timely manner. The HR staff is particularly stellar.
- As the company presence in the Wright Patterson "market," they grew the local support office in a prudent and appropriate manner to support the increased employee base. The initial program management was geographically separated from the W-P vicinity but was very responsive and involved in spite of that limitation. As additional work was "won" and added, the company responded to have a W-P support office exceptionally well suited to oversee program management, staffing and support of increased work force and business base.
- The company approach to staffing requirements has always been to work to fill positions with the right person with the right skill set to support the customer, never to just put a body in the position to meet the time requirement for filling vacant positions.
- Having been a support contractor at W-P for over 23 years and having worked for six different companies over that time, I assess that HX5 is the best, most responsive, most employee friendly organization I have worked for. The above is only a sampling of the positive regard I have for HX5 and the leadership of the company, from the immediate, local program management and W-P program management staff up to the company executive leadership and owner -- who have shown personal interest and involvement in THIS task order and customer.
Cons
- The only minor "con" I will cite is the relative inconvenience of having the company headquarters and support staff located in Fort Walton Beach FL. In spite of this, as cited above, that staff is so responsive and professional that this is a relatively minor inconvenience.