-Open office space and small toxic work environment where people are constantly looking over your shoulder, tracking your work in the system, and reporting it back to higher ups. Also, constant gossiping about other employees behind their back.
-Heavy amount of favoritism which decides who gets promoted, who gets moved up in the company quicker, who gets to travel, etc. These decisions did not feel based on merit and the "boys club mentality" the other reviewer mentioned felt evident in the US office as well
-US office does not have the same amount of perks as the nicely renovated UK office, employees in the US are not able to travel as much due to understaffing, and there are not nearly as many company events, snacks, etc
-No HR so there is no one to report favoritism and discrimination to, as other reviewers have mentioned
-You are immediately thrown onto support to answer high level technical questions related to the complex software. If you don't understand the software and its complexities right away, you will feel very stressed, especially since the support queue is overwhelming and many of the questions are hard to answer when you are new to the company.
-Employees in the US office remain on support for longer than discussed in the interview (this wasn't even mentioned as one of the potential rotational roles in the job description/interview when I joined the company, which felt misleading) and you can remain on support for a longer time (6+ months) if you are not a favorite with higher ups, as other reviewers mentioned (in reviews which are now, of course, suddenly being scrubbed/covered up)
-When you eventually get moved off of support, because the staff in the US office is so overworked and overwhelmed, you may not get much one on one training from higher ups in your new role and feel like you have to train yourself on these complex topics. This may lead to you feeling like you are not providing the most quality service for clients and again lead to feeling stressed and overwhelmed.
-I was promised a lot when I joined to company (and so were other employees) in terms of travelling abroad to the UK and Australia offices, remote work opportunities, etc. However, not a lot of these opportunities seemed to to actually apply to the US office, and when they did, these decisions seemed to be based on favoritism as opposed to merit, and were never really given to me and many other employees in the US office. Role was described as this amazing opportunity and rotational role, but most of my time at the company was spent in a glorified customer service "support" role, answering angry phone calls without additional assistance to figure out complex problems within the system and being told to "figure it out" on my own
-They mostly hire new grads, straight out of undergrad, with no other work experience, which led to an environment that did not always feel professional and often felt chaotic and disorganized.
-Please just notice the trends in the negative reviews and how quickly they are either removed and then a slew of vaguely worded and general positive reviews come after a very detailed negative review.
