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Halo Service Solutions

Engaged Employer

Halo Service Solutions reviews

4.2

74% would recommend to a friend

(33 total reviews)

83% positive business outlook

Halo Service Solutions has an employee rating of 4.2 out of 5 stars, based on 33 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Halo Service Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

33 reviews
5.0
Apr 14, 2025
Recommend
CEO approval
Business Outlook

Pros

*I can only speak from my experience in the Melbourne, FL office Specifically as of now. This will be fully transparent and very long* DAY TO DAY: (Could be a con for some) My day to day is always changing. Sometimes I am on back-to-back calls. Sometimes I have a full day of no calls. Sometimes I have calls cancel, I may need to jump on calls with no preparation, I will have days where people will book my whole calendar when I expected to not get on call, etc. I never mind that it changes, it is honestly never boring and not that hard to keep up with. My lunch isn't always at the same time, I may get in earlier for an early call, I may leave late for a late call. The new graduates tend to have a more regulated schedule, but once you move into more responsibilities you get busy fast and it can change drastically from day to day. TRAVEL (can be a con for some people) Frequency of Travel: (1-2 times a month) A LOT of travel. For reference, my first day at the Melbourne, FL office I went to Utah for a trade show to show off the product. I travel anywhere from 1-2 times a month. I personally travel this much because I am able to, not everyone travels this much due to personal circumstances or current role. Destinations: (US, UK, CA) Traveling to events, shows, on-sites for clients can be anywhere from 3-5 days typically. I am now going to train in the UK office for 2 weeks next month. I have been able to go to many US states through the job and meet many people from all places. Other Travel Info: I fly alone occasionally, however most of the time I travel with other colleagues. Everything is paid for within reason (AKA necessities like accommodation, plane tickets, food, drinks 100% covered). OPPORTUNITY Growth/"Promotion": As a female who is familiar with the corporate American job.. you have to leave after a year or two to get a raise or promotion. Halo is more geared towards internal growth and long term. I was given a lot of opportunity and a raise quicker than expected. That being said, your overall growth is based on your personal drive, work ethic, performance, attitude, and ability to learn from failure. I put "promotion" in quotations because everyone at Halo wears a few hats. There are no set roles or job descriptions per se. You have your main focus in your role, but most people pitch in wherever needed. This is honestly because the work is quite enjoyable, I would consider it a hobby at times haha. For example, someone in the company for 12 years might help on support tickets with grads. Pay: (Salary, Overtime, PTO) Salary: The pay is on Salary with tax already coming out which I like personally. Overtime: There is NO overtime but hear me out.. I personally choose to work a lot and that means doing things out of hours for my clients. I once stayed up until 1:30am on call with a client and it was a great experience. Did I get overtime? No. You do not clock in or clock out. There is no strictness on every minute you are clocked in or out for lunch or after hours. This job is pure case of 'you get what you give'. I work hard, I do my job and then some. This is acknowledged and rewarded. Like I said, it is all about the long term. You do extra, you get extra overtime. The company does see your value you provide so it is always worth the extra hours for me personally. PTO: There are unlimited days off in our office. It is all about trust. Things happen in life and the company understands that. Sometimes you need half days, sometimes you have to work from home, sometimes life gets in the way, and you get sick. If you are consistent, you work hard, you do what you need to do and you aren't just taking off days just to take off days, there is no limit per se. It all goes back to trust and long-term perspective. MANAGEMENT: (Trust, Internal Process) There is much trust and maturity when it comes to letting the employees grow. To be honest, it is like learning how to swim by getting thrown into the deep end of a pool lol. What I mean by this, I got moved out of support in my first month and started consulting at the same time. I was not micromanaged, but rather I was mentored. Even though I am working in the US, the support of the team is amazing. I am able to get on call or chat to people in the UK office every day and collaborate on anything that comes my way as needed. That being said, a handful of people come over from the UK for extra resource and it really does build culture. This office is a very safe space. Everything is so transparent. I truly do feel like when there are issues I experience, I can come to the higher ups and have a genuine and personal conversation. CULTURE: We do a lot of social events with each other. Things like Pickle ball, dinners, lunches, building decor for the office, holiday events, house BBQs, etc. It is like an office family. We even have a full picture board of all the fun things we have done as a group, conferences/ trade shows we have gone to, and any funny things that happen in the office we happen to catch a snapshot of. Age: (22-30 yrs) Because new grads are hired, the age of people in the office are all around the same. It doesn't feel like an immature high school toxic situation that can occur in younger aged jobs. This is because the culture and environment is engrained in unconditional positive reinforcement and you are treated like and expected to behave like an adult.

Cons

STRESS Due to the smaller team size in the US office, the workload can at times feel overwhelming. High-priority tasks often come in waves, and there are days when the volume of work exceeds capacity, which can be stressful. FAST-PACED ENVIRONMENT (Pro or Con) The learning curve is pretty steep. you’re expected to absorb a large amount of information quickly, which can feel exhausting or even defeating in the first month or so. However, once you find your footing, it becomes much more manageable. I personally prefer this environment; however, it can be a challenge for those who prefer a slower work environment. CONSTANT EVOLUTION (pro or con) Halo is an ever-changing product just like technology is in the real world. It is always evolving. No one is ever going to know everything at the company, and no one will ever fully conquer the product in expertise in all facets. That being said, you will never stop learning. I personally like this a lot, but I want to list it as a con because I want to make note that this job is not for cruisers (low effort workers). You will be expected to grow, exceed, and learn more than just the basics. This is not just another job for experience, and the company culture is to ensure it is seen a s a career rather than just another job. So, people who like coasting/easy jobs, this is a major con. LACK OF SCHEDULE STRUCTURE (Pro or Con) Day-to-day responsibilities vary significantly. While there are recurring tasks and meetings, priorities can shift quickly—especially when working with clients across different time zones. This lack of routine may be exciting for some but could be a drawback for those who prefer a consistent and structured daily schedule.

5.0
Apr 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Career Development & Global Opportunities: Halo offers incredible opportunities for both personal and professional growth. I began my journey on the graduate scheme in the UK office and, within five months, was given the chance to relocate to Australia. This international move helped me build a solid foundation of skills and experiences early in my career. Currently, I’m contributing to the setup of our newest office in Melbourne, Florida — a testament to the company’s trust in its people and commitment to employee development. Supportive Graduate-Focused Environment: Halo exclusively hires graduates, creating a unique environment filled with ambition, energy, and peer support. Working alongside individuals at a similar stage in their careers fosters strong camaraderie and a sense of community. The workplace culture balances professionalism with a social, “university-like” atmosphere outside of working hours, which makes it both productive and enjoyable. Meritocracy and Flexibility in Role Design: One of Halo’s standout qualities is its meritocratic culture. From day one, I was given the autonomy to explore different functions — primarily in sales and consultancy — and shape a role that aligned with my strengths and interests. Career progression is genuinely performance-based, with no barriers imposed by age or tenure. Guidance from senior team members is always available, but there's a healthy level of independence that accelerates learning and growth. Team-Based Sales Culture: Unlike traditional sales environments, Halo promotes a collaborative, team-first approach. There are no individual commissions — instead, success is measured against team-wide goals and shared achievements. This creates a supportive, low-ego environment where knowledge-sharing and joint problem-solving are the norm, rather than internal competition. Above-Market Compensation: Halo consistently pays above the market rate for roles, even in regional locations like Stowmarket. Despite not being based in London, salaries are competitive with London benchmarks, which is a major benefit, especially for those looking to progress financially while living outside of high-cost areas. Vibrant Workplace Culture and Perks: The company invests in creating an engaging and enjoyable workplace. Regular social events, creative workshops, and group outings help build strong team bonds and maintain high morale. One of the most unique perks has been the travel opportunities. Through my work with Halo, I’ve visited multiple countries, an experience I wouldn’t have had access to without the company’s global footprint and support. Open Office Culture & Knowledge Sharing: Halo’s offices are structured to promote open communication and mentorship. New graduates are seated alongside senior leadership, enabling fast and effective knowledge transfer. This setup reinforces company values and helps embed the Halo Way into daily operations, ensuring that culture and best practices are maintained as the company scales. Unlimited Vacation Policy: The company’s unlimited holiday policy is a significant advantage. It allows employees to take time off based on need rather than fixed allocations, which has been particularly valuable for me after relocating to the U.S., where standard PTO policies can be restrictive. Long-Term Vision and Stability: As a privately owned company, Halo is not driven by the short-term pressures that come with external investors or public markets. This provides a more stable and thoughtful growth trajectory, where the focus is on sustainable development rather than meeting quarterly targets. Employees can plan their futures with confidence, knowing the company is committed to long-term success.

Cons

High Responsibility from Day One: Halo places a lot of trust in new graduates, offering significant responsibility from the very beginning. While this creates an accelerated learning curve, it can also be overwhelming for some. The environment is fast-paced, and expectations are high. Those who prefer a more structured or gradual onboarding process may find the adjustment challenging. Not Suited for Short-Term Seekers: The company’s model is designed for individuals who are looking to build a long-term career. Those seeking a short-term role, temporary experience, or a resume booster may not find Halo to be the right fit. The culture strongly favours commitment, ownership, and growth over time. In-Office Expectation: Halo maintains a 100% in-office work policy as part of its broader strategy to encourage collaboration, mentorship, and cultural integration — all key pillars of its graduate-focused model. While the company is flexible when needed (for example, in cases of illness or personal matters), remote work is not offered as a permanent arrangement. This approach may not appeal to individuals who value fully remote or hybrid work setups. The in-person model does enable faster development and deeper connections, but it may not align with everyone’s preferred work style or personal commitments.

1.0
Jun 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Career Opportunities: Halo implements a 'Sky's the Limit' policy, encouraging both lateral and vertical movement within the company. This flexible approach allows employees to explore diverse roles and advance their careers in various directions. Travel Opportunities: Halo offers extensive travel opportunities, allowing employees to travel internationally to conferences and offices to work with a wealth of individuals across the globe. Partnership Opportunities: Due to rapid growth Halo have been able to partner with some very exciting opportunities in recent years, including Formula 1 and Premiere League teams. Employees are often able to reap the benefits of this with merch and exclusive news.

Cons

Poor Management: The most significant issue is the poor management. Employees are consistently told they should be intrinsically motivated, yet are not provided with clear targets or metrics to achieve success and progress. This lack of guidance leads to widespread confusion and frustration. Chaotic Culture: The company's culture is often justified by the tagline 'The Halo Way,' which is used to excuse inappropriate behaviour and organizational disarray. The company only hires graduates, and at times it seems this is to capitalise on naivety and inexperience. This results in a work environment that lacks professionalism and structure. Boys' Club Mentality: There is a pervasive boys' club mentality that significantly affects workplace dynamics. This results in favouritism, with key projects and promotions often being awarded based on personal relationships rather than merit or performance. No Commission: Despite being a sales-based role, there is no commission structure in place, which demotivates employees who thrive on performance-based incentives. Lack of Inclusivity: The company lacks a genuine commitment to diversity and inclusivity. Female employees and those from minority backgrounds frequently feel marginalized and excluded from important conversations and opportunities. Harassment: Reports of harassment are not taken seriously. Management tends to side with senior male employees. Lack of HR: There is no HR department and no plans or desire to hire anyone for this role despite the size of the company. There is a troubling tendency within the company where issues raised by employees are often dismissed if "two or more people laugh" at them, undermining the seriousness of legitimate concerns and contributing to a lack of a respectful and supportive work environment. Lack of Accountability: There are occasions where behaviour that would typically lead to termination in other companies is tolerated, which raises concerns about accountability and the standards of professional conduct upheld by management. Individuals involved often receive minimal to no consequences and are sometimes promoted internally after the issues dissipate. Office Location and Remote Work Policy: The office is located in Suffolk, with a strong emphasis on daily in-person attendance. As a result, employees are gradually moving towards the City for better opportunities. The company is increasingly restricting the ability to work from home, which is causing dissatisfaction and prompting many to seek employment elsewhere.

Viewing 7 - 9 of 33 Reviews

Glassdoor has 34 Halo Service Solutions reviews submitted anonymously by Halo Service Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Halo Service Solutions is right for you.