Is Hampton Inn by Hilton a good company to work for?

Hampton Inn by Hilton has an overall rating of 3.4 out of 5, based on over 2,918 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 52% of employees would recommend working at Hampton Inn by Hilton to a friend and 42% have a positive outlook for the business. The best reviews about Hampton Inn by Hilton have been left by employees working as General Manager , Front Desk Supervisor and Sales Manager .

Does Hampton Inn by Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hampton Inn by Hilton employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Hampton Inn by Hilton. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Hampton Inn by Hilton?

52% of Hampton Inn by Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hampton Inn by Hilton 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Hampton Inn by Hilton?

Front Desk Agent (395) , Housekeeper (219) , Front Desk Receptionist (156) , Night Auditor (124) , Night Auditor/Front Desk Agent (68) , General Manager (65) , Guest Service Representative (61) , Breakfast Attendant (56) , Front Desk Associate (47) , Housekeeping (46) , Guest Service Agent (45) , Assistant General Manager (44) , Front Desk (44) , Front Desk Clerk (38) , Sales Manager (29)

What are the pros of working at Hampton Inn by Hilton according to real employee reviews?

"The people are great and wonderful" ((in 112 reviews)); "Great benefits working in the hotel industry and you get to meet a lot of people from all over the world" ((in 101 reviews)); "The staff is friendly and the guests are usually great" ((in 72 reviews)); "great coworkers and guest are usually nice" ((in 65 reviews)); "Fun and friendly work environment" ((in 42 reviews))

What are the cons of working at Hampton Inn by Hilton according to real employee reviews?

"Low pay and distance from my home" ((in 246 reviews)); "Poor management and no one cares" ((in 184 reviews)); "Long hours as any hospitality job" ((in 63 reviews)); "No managers know how to "manage" right" ((in 50 reviews)); "The management company is horrible." ((in 33 reviews))

What are the top reviewed Hampton Inn by Hilton locations?

Memphis , New York , Houston , Orlando , Nashville , Atlanta , Chicago , Jacksonville , New Orleans , Ann Arbor , Raleigh , Knoxville , Pittsburgh , Columbia , Birmingham , Charlotte , Fort Worth , San Antonio , Miami , Boise , Kansas City , Austin , Indianapolis , Cincinnati , Sacramento , Colorado Springs , Tampa , Boston , Savannah , Florence

Hampton Inn by Hilton reviews

3.4

52% would recommend to a friend

(2,822 total reviews)

Christopher J. Nassetta

57% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,822 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hampton Inn by Hilton has an employee rating of 3.4 out of 5 stars, based on 2,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hampton Inn by Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

3K reviews

1.0

Apr 23, 2015

Terrible!

Breakfast attendant

Recommend

CEO approval

Business Outlook

Pros

Easy to get position, good to learn more about hospitality.

Cons

Terrible management, never tell you about your schedule until the night before next week, no insurances. Expect 1 person can do 2 people's work and also provide best customer service.

2.0

Aug 24, 2023

This place is hell.

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Nice AGM, HSKP Manager, Maintenance & Breakfast coworkers. Discount is nice.

Cons

There is favoritism with the GM. GM treats people who are not white men harshly. The pay is too low for what we deal with. Our hotel is very old and the company that owns it refuses to update it. We have failed all except one month due to the conditional of the hotel. Ambridge Hospitality (our management company) also is impossible to reach. They truly don't care about us.

4.0

Aug 20, 2023

Great management, not great pay for the hours

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Clean environment. Coworkers can be friendly if your team does not have drama. Management is great for the most part.

Cons

8 hour shifts without a lunch break. You were not expected to take a break especially when working evenings or overnights when no one else can cover the desk. Your downtime was contingent on how busy the season is. Inconsistent scheduling. No two weeks were the same hours. Very strict on overtime. Standards for the hotel have lowered since I started. As Front Desk you are often yelled at for being the bearer of bad news for inconveniences or policies that are out of your control.

Viewing 4 - 6 of 2,822 Reviews

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Jobs at Hampton Inn by Hilton

Hotel Sales Coordinator

Housekeeper / Room attendant

Housekeeper / Room attendant

Hotel Front Desk / Guest Service Rep