Hanover Research reviews

3.6

66% would recommend to a friend

(320 total reviews)
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Wes Givens

54% approve of CEO

44% positive business outlook

Hanover Research has an employee rating of 3.6 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hanover Research employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

Reviews by job title

320 reviews
5.0
Dec 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Hanover Research is a wonderful company to work for, regardless of whether you're a recent grad or an experienced professional. Unlike other quickly-growing firms, Hanover's management takes the time to get to know their employees' strengths and interests. In fact, one of Hanover's greatest strengths in finding the best fit for someone within the company - starting out in one department or practice area does not determine your future. If you take the time to build relationships within the company and communicate your needs, HR will provide you with the guidance and support you need to achieve your specific goals. Professional development and training opportunities are plentiful -- the Learning and Development team hosts everything from Lunch & Learns to skill workshops, which are open to anyone who is interested. In addition, people at all levels of the company are open and willing to take the time to meet in person to discuss their experiences, offer career advice, or answer any questions about their role or the company in general. As a result, Hanover is extremely open to employee input and feedback. The working environment at Hanover is friendly and supportive, making it conducive to collaboration as well as independent work. Support comes from all levels within the company, depending on the employee's individual needs.

Cons

While Hanover consciously builds a structure of support for its employees through assigning research coaches, personal managers, and keeping lines of communication open between HR and other employees, individuals must take the initiative to ask for help when they need it. This may be difficult for people who may not be accustomed to or comfortable with approaching upper-management. Transparency between different departments in the company can feel limited at times. However, management is actively addressing this through a variety of internal shadowing and training opportunities.

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Hanover Research Response
11y
Thank you so much for your feedback. I am so happy to hear that you are making the most of your time at Hanover. I am a firm believer that we are the drivers of our own careers so being proactive and seeking out individuals who can support you as you develop at the company is important regardless of where you find yourself working. We hope that we can continue to work on the inter departmental transparency challenges and continue to engage staff to be more vocal directly to management about suggestions and improvements. I hope you are sharing your own experience of advocating for yourself with your less vocal coworkers so that they are aware of their many avenues to have their voices heard - going to their L&D trainer, their HR contact, their manager and directly to me. Thank you again for your feedback.
1.0
Nov 23, 2014

Swipe left on Hanover

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I’m not sure where some reviews come off with positive and gushy things to say. I must live on a different planet. If you read anything positive it’s because these individuals have low standards. Hanover 101: products lack quality and consistency. Target clients are middle market companies who join because of Hanover's cost effective value prop. For the little guys, it's all about the Benjamins and Hanover sells itself on price. If you're a type A perfectionist stay away. You won't have the time or resources to do a quality job and it will drive you insane. You may be intrigued by Hanover receiving #16 on the 50 fastest companies in the Washington DC area ranking. This growth is deceiving because when you look behind the curtain you'll find that the ship is sailing without a captain. Every Hanover strategy is short term and fails to consider long term implications. It's always "how do we save this quarter?!?" rather than "let's build a road map with ROI three years from now." Failure of upper management to challenge the CEO's short term theories is largely responsible. I get that you were successful in creating a custom market research firm, but that doesn't mean every subsequent idea is a pot of gold at the end of the rainbow.

Cons

For the TLDR version and all you Tinder users: I advise you to swipe left on Hanover. First off, I anticipate a CHRO response to this review. Don’t believe it. Words are words and actual changes to back these comments are about as rare as finding Santa and Rudolph on Christmas Eve. People Most Hanoverians are fresh from school and riding the post college bro-ski high (sales/development/whatever you call them). I can't tell you how many times I heard unprofessional discussions on the floor or heard stories from other people. HR is "trying" to bring in people with outside experience for managerial roles, but it proves challenging to retain them because they aren't brought in at the proper level. You start at the bottom and they give you the spiel of short review cycles to allow you to move up the ladder quickly. Enter: the age and experience complex. Years at Hanover are more important than years before Hanover. Read that again. You’ll have to suffer working with people in higher positions that lack outside experience and are younger than you. Let me clarify, I’m all for smart, qualified people advancing, but these individuals are not Steve Jobs caliber. It’s hard to want to emulate or take direction from someone that only has 2 years of Hanover under his/her belt (for some context a 1 year work anniversary is akin to celebrating a 50th wedding anniversary – it’s rare these days because "society is so disposable" paraphrased per an HR email). As a result, if you need a mentor you’re not going to find it here. Additionally, they’ll gloat about personal managers, but that’s a joke. Instead, they should just be called “managers” because it’s all in the luck of the draw who you get and unfortunately, most managers are poor. Interpersonal skills are prime managerial traits that most Hanover employees lack, or better yet some believe they have which makes them delusional. This sentiment is expressed in other reviews. It’s still true. Exhibit #1092209: Mine took no interest in me and was not concerned for my career development at all. And don't get me started on the whole "managing up" shindig. Any relationship (professional, personal, etc.) is a two way street. When the other party fails to deliver, you can manage up all you want, but it's not going to move the needle. At the end of the day, if you want to feel valued this isn’t the place for you. Maybe it’s my years of experience, but I’ve worked at other places where it’s not so blatantly obvious that we are just a gateway to more dollars. No matter how much you like work, if the people are awful it will impact your work satisfaction levels. As that dude says in the Men’s Wearhouse commercials: “I guarantee it.” Pay If you’re not in sales or account management, pay is static without real performance based bonus potential. In Content, you may receive an increase at review time, but they are also known to just promote you to a new title without a pay bump (I've heard this on multiple accounts). While this looks great on your resume, your bank account will be like the Sahara desert – barren. My advice is to go elsewhere if you have high rent and student loans to pay. I had several years of experience including a graduate degree and my starting salary was difficult to make ends meet even with a roommate. I have a spreadsheet in excel tracking all expenses. If you think that’s a fun exercise every Saturday morning, then this is the place for you! Talking with your manager about a raise is most likely fruitless. If you don’t reward people for good performance reviews, the incentive to do a good job flies out the window. Work If you’re in Content, expect to stare at a computer all day with minimal collaboration. Yeah, you have Content Directors, but they are busy trying to retain clients and you’re pretty much on your own to get the job done. I’m not sure what they tell you in HR (it’s been a while for me), but ask to meet with individuals who have the role you are applying for. I did not do this and regret it.

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Hanover Research Response
11y
Thank you for your feedback. I am sorry to hear that you have not enjoyed your experience at Hanover Research. Hanover has grown tremendously over the last few years, and we are proud of our recent addition to the 50 Fastest Growing Companies in the DC metro area list. That said, with the privilege of high growth comes the challenges of high growth. To that end, we have been on a path of continuously improving the company’s products and services as well as employee experiences – because we believe that the two are bound together in a reinforcing loop. How do we do this? Hanover hires smart, capable and ambitious individuals from a variety of levels and increasingly deep skill sets, while valuing our tenured employees who have invested in and grown with the company. Our promotions come from great individual performance and not tenure. All promotions come with a salary adjustment to the corresponding pay band. When an employee is not eligible for a promotion for whatever reason but his or her performance has been exceptional, we make a salary adjustment (without a title adjustment). Day in and day out, Hanover employees are given a lot of autonomy and freedom to complete their assigned tasks and projects on deadline. As employees demonstrate that they can handle more sophisticated work or greater responsibilities, they have the opportunity to do so. How do we know if we are on the right track? We go back to basics. Each year, we survey segments of our employees and our clients to understand their needs and craft strategies to address them. We have been so thankful that these efforts have generated a robust set of ideas and feedback for us to use. In the last two years alone, we have invested heavily in building professional development resources in the form of training, coaching, and mentoring programs for our employees. Moreover, we have also invested heavily in increasing the ratio of staff to clients to ensure the very best possible work product and service experience. We thank you again for your feedback and encourage you to work with us to make the company the best that it could possibly be for all employees. Please feel free to come speak to your manager, your manager's manager or anyone on the executive team to address your concerns and help us find solutions.
4.0
Jul 30, 2014
Recommend
CEO approval
Business Outlook

Pros

First of all, I can't imagine finding a cooler group of people to work with. I would be friends with my coworkers had we met in some other situation, and I think that is pretty rare. They're amazing people and they are my favorite part of Hanover. Speaking about the education side of research, projects are often objectively interesting. Higher ed researchers get exposed to a large number of topics and research methodologies, including the increasing use of primary research. Most projects are reasonably enjoyable, but if you don't like what you're doing, you know you'll be through with it in a week. Managers are usually responsive and offer insight into project expectations. The company clearly has an eye towards improvement and they really care about worker satisfaction. Management strives to develop a greater sense of collaboration and long-term vision among researchers. Employees who carve out a path for themselves will absolutely do well. As far as benefits and compensation are concerned, I am satisfied, and I was definitely pleased at the recent company-wide increase in PTO.

Cons

The work of a researcher can, over time, become tiring. It can be difficult to keep in mind the ultimate impact of what you are doing as a researcher because you are always onto the next thing and often are crunched at deadlines. You'll do better if you can set aside your perfectionist tendencies and think about how you can effectively answer a question *in the time given.* Fast readers/writers will also do well. But, given a couple of years in research, you will probably want to move on to something with more variation in workload and more responsibility. That can be challenging. In the same way that employees who carve a path for themselves will succeed, those who do not will probably grow bored in time. To succeed in research, you either need to be a superstar researcher, which will enable you to find a niche where you can be a research specialist or will let you move into client-facing roles, OR you need to find some other area of interest and pursue that. If you're good - but not great - at research, you may find it hard to move to those roles. Still, if you find something you can be great at, Hanover will reward you for that in time and I do believe they value people who work hard and find their strengths.

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Hanover Research Response
11y
Thank you for your feedback. We are glad to see that you are seeing the changes and improvements we are making constantly in response to staff feedback. I appreciate the feedback about keeping staff informed of career opportunities, including the Content Director role. I will certainly make sure this is communicated to the content team and management.
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Glassdoor has 332 Hanover Research reviews submitted anonymously by Hanover Research employees. Read employee reviews and ratings on Glassdoor to decide if Hanover Research is right for you.