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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,450 total reviews)
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Eric Smidt

67% approve of CEO

58% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,450 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
May 9, 2013

Mixed.

Recommend
CEO approval
Business Outlook

Pros

Pleasant and understanding in-store management, coworkers all get along well, commission added to paychecks for membership and warranty sales. Entry-level is slightly above min. wage, and we receive small yearly raises based on performance. The managers at my store are very willing to work around my schedule. For an entry-level cashier job, it is not the worst.

Cons

Customers are often unfavorable, the warranty-replacement system is faulty and often makes the customers angry (at you), and lately the upper management has been pushing sales and mail-card collection much harder than before (resulting in excessive pressure to succeed in a task that you cannot guarantee the customer will agree to) -- they now have a policy of issuing write-ups to cashiers who do not pitch everything just right. I often disagree with the methods we are now expected to use, and I hate being forced to annoy the customers. I have also seen a decrease in hours because the stores are expected to have a certain number of employees.

1.0
Apr 26, 2013
Recommend
CEO approval
Business Outlook

Pros

casual dress, good pay, people at the analyst level are very nice and all around good people

Cons

12-14 hr days, chained to blackberry, awful IT and technology, management doesn't care about you, upper management so worried about own job so could care less about those under them, mad morale, awful company culture, high turnover, no parking

3.0
Apr 17, 2013
Recommend
CEO approval
Business Outlook

Pros

I enjoy talking to customers, and lots of customers have private businesses that are in need of extra help. it is a very useful place to network with many blue collar workers.

Cons

Very manager heavy, disorganized, minimum wage, poor communication. The policies don't allow for much common sense.

Viewing 3340 - 3342 of 3,450 Reviews

Glassdoor has 3,497 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.