employer cover photo
employer logo
employer logo

Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

64% would recommend to a friend

(3,440 total reviews)
avatar

Eric Smidt

68% approve of CEO

58% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,440 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Aug 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Harbor Freight is a rapidly growing retailer where new stores are added every 4 days approximately. The stores offer a wide array of tools for do-it-youselfers, weekend warriors, and now through the launch of their better quality tools, even contractors. Base pay was lower than I expected, but the promise of large quarterly bonuses was accurate and made up for the lower pay. My salary was "whole" when I came to HFT. Upper management is incredibly talented and seeing the presentations at annual meeting in Las Vegas will confirm that. So in a nutshell, lots of growth, solid pay potential, lots of talent in the organization from upper management all the way down to the store manager level.

Cons

The cons at HFT are the same cons at all retailers. Work/life balance is practically non-existent. A 45-hour "typical" workweek regularly approaches 50-52 hours and stores have tasks that might go from as early as 4 AM in a week to midnight in that same week. All tasks (pricing, POGs, recalibrations, truck processing, etc.) are to be done in dark hours, but the labor doesn't allow that so it there is a constant jockeying tasks and available hours. Stores run on limited labor and even though I managed a mid-level store, I would often have myself plus 2 associates in the building. With all of the growth, there appears to be limited internal promotion opportunities. As in other retailers, metrics rule the day and certain ones take precedent like ESP and other sales metrics- even though they don't align with the company's priorities. At the end of the day, it is a good job for the money, but it wears on you. I have worked for other retailers, and this one seemed to take away more and more family time as it went on.

1.0
Mar 29, 2017

Former Corporate Employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Annual Friends and Family Discount Store Discount Good Benefits

Cons

Terrible corporate culture with a rapacious mentality that trickles down from Eric Smidt Management has little to no experience or training VP's are untrustworthy, greedy, and unprofessional No career ladder exists at this company Focus is solely on opening more brick and mortar stores, which is a terrible business model Employee treatment is poor, leading to high turnover Discrimination is regularly practiced Micromanagement is the only method at the company Despite what management says, bonuses only go to VPs Absolutely zero morale boosting on all fronts / it's the exact opposite Once again, anyone below management is the last priority

avatar
Harbor Freight Tools Response
9y
At Harbor Freight, we are dedicated to a culture and environment free of discrimination and harassment and urge associates to bring such concerns forward through several paths, including an anonymous hotline. If you feel that you experienced or witnessed discrimination, please reach out to me directly at dstainback@harborfreight.com. The foundation of our company culture is our Core Principles, including Doing the Right Thing, Humility and Continuous Improvement. These principles guide all of our decisions and they've helped our business thrive. As to your concern about career advancement, this past October, we promoted over 1,000 associates to full-time roles as part of our continued efforts to make HFT a great place to work and we've seen hundreds more promotions since then. We take our company culture and our commitment to becoming one of the best places to work in all of retail very seriously. It’s part of our daily life at Harbor Freight. We hope you'll reach out to us if you have a specific concern and we wish you all the best.
3.0
Jun 15, 2016
Recommend
CEO approval
Business Outlook

Pros

good company and benefits,pto starts day one and if you leave you get paid what you have earned. the usual pains of a growing company from outs to people being in positions who have no clue what they are doing

Cons

pay for everyone is well below national average for the same jobs in all positions. part timers come and go because there is a cap on the number of full time people you can have bottom line you loose good part timers because they can't get enough hours and you loose full timers because for what is expected of them they are grossly under compensated

avatar
Harbor Freight Tools Response
8y
Thank you for sharing your feedback, as you may remember Harbor Freight Tools is committed to continuously improving our processes and we will make sure to share your feedback with the appropriate team members. Over the past few years we have made some big changes to the way we operate and how we recognize our associates and we have more to do and hope you will take a minute to learn about the changes we have made at Harbor Freight Tools. We invite you to visit our career site at www.harborfreightjobs.com.
Viewing 70 - 72 of 3,440 Reviews

Glassdoor has 3,487 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.