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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,451 total reviews)
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Eric Smidt

67% approve of CEO

58% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,451 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Apr 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, lots of fun people, good discount, decent benefits. Good management fun place to work. I don't have anything else.

Cons

The logistics team has a horrible schedule. Can't live off wages. The company doesn't promote from within like they say they do.

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Harbor Freight Tools Response
9y
We couldn't agree with you more, we do have the best associates and we have a lot of fun at work! We appreciate your time with Harbor Freight Tools and your commitment to help make us a Great Place to Work and shop. We are committed to constantly improving so thank you for sharing feedback as this will only help us get better. I am not sure when you left but in 2016 we added over 1,000 new positions and promoted hundreds of internal associates to full time and leadership roles. We wish you all the best and thank you again for your time with us at Harbor Freight.
1.0
Apr 19, 2017
Recommend
CEO approval
Business Outlook

Pros

PTO builds very quick. If you want to physically hurt ever day you go home because of the slave labor and save the cost on a gym membership.

Cons

Pay for work is very low compared to most employers in my area resulting in very low skilled applicants. Company will tell you its close but this is not true just look on your state labor site.. If you try and contact the corporate departments for the registers going down 95% of the time you will have to wait over a hour to even speak to someone resulting in a huge loss of sales and hindering customer service. Even if you have another problem and you try and contact corporate you almost never get a response and when you do they act like your bugging them. Very low level customer service, we were wrote up if we were engaging with the customer rather then just point "its over there" this was told to me at my interview with the DM and I couldn't believe it. Store manager style was very threating even if you were well above the company goal in the exceptional range for all metrics under your job description you were told daily its not good enough. Very out for yourself atmosphere, almost no communication or weekly meetings with other management. Sales manager training staff to consistently reuse coupons to drive ESP and ITC numbers, approved by SM.

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Harbor Freight Tools Response
8y
Thank you for your time with Harbor Freight Tools! We are working very hard to be a better place to work and shop and couldn't do it without our AWESOME associates around the country. We are committed to constant improvement and making sure that our associates are happy and learning so we appreciate your feedback. We wish you all the best on your career journey.
1.0
Apr 14, 2017

Store Manager

Recommend
CEO approval
Business Outlook

Pros

Vacation accrual, bonuses, benefits, 20% discount.

Cons

Very unprofessional work environment. I had fellow co works, District managers, upper management all swear consistently. I've been doing tgis for 17 years and couldn't stand more than 2 weeks because of this. Another store manager was in her mid 20s and acted like a child and made fun of her assistants constantly but it was supported by the dm. Expect to work 70 hrs during their parking lot sale. A lot of "blacked out weeks" for vacation- around 12 weeks total. If you want to take a step back in your career, hft is for you.

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Harbor Freight Tools Response
9y
We agree with you, the associate discount is pretty cool, especially when you consider the great prices we have on our product. We have made a lot of changes to the way we operate in the past year for example, new bonus program, closing stores by 8 pm and over 1,000 promotions to full time positions, just to name some of the bigger improvements. We still have a lot of work to do and appreciate you sharing your feedback, it will only help us get better. We are proud of our accomplishments here at Harbor Freight Tools but not so proud that we would gloat in the closing of other retailers and their associates loosing their jobs, we wish other retailers all the best. Thank you for sharing and for your time with Harbor Freight Tools.
Viewing 169 - 171 of 3,451 Reviews

Glassdoor has 3,498 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.