Just stay away from the call center (CSC)
Pros
HSB is a great company with a great reputation; they have a rich history in their business and they are very innovative. Salaries and benefits are decent. Working in any any department (except the call center) is great; as long as you do your work, supervisors don't bother you.
Cons
The call center (CSC) is by far the WORST position to have in the entire company; First off, you are the first line of contact/support for the company, but there is very little you can actually do to help anyone, that it's frustrating. You primarily schedule inspections, but there are limits to that and the inspection department is always complaining about your work (yet they never answer a call or an IM for help when you need them; they're useless complainers) Second off, supervisors only seem to care about the service level; if it drops two points they freak out and IM you incessantly, even when you're already on a call. You have a limited time for after call notes, but the second you finish a call they're telling you to take more calls and do notes later (which causes mistakes to be made). Then they complain that cases have errors on them. They say they want "Quality over Quanity", but it's impossible to do that when you've got supervisors complaining about the service level all day. Speaking of the service level, they have the system programmed so that some people get more calls than others, which isn't always fair because that causes more stress and more errors. If we're all in the same position, we should all get the same amount of calls, right? nope. But again, it's NOT ABOUT YOU, it's ABOUT THE SERVICE LEVEL. If you get up to use the bathroom or get water, they complain because it's NOT ABOUT YOU, it's ABOUT THE SERVICE LEVEL. And if you complain, they fire you immediately and replace you with temps that get paid less. Third: It's honestly the least prestigious position in the whole company; People look down on you because even though you do other things like processing and claims prep, at the end of the day all you do is "answer phones all day". If there are company events like picnics or office parties, you don't get to go because "someone has to answer the phones". Turnover for the department (supervisors and employees both) is near 100%; a lot of people burn out and either leave the company or get fired because they're so overworked it makes it impossible to answer the phone and sound happy. I should also point out that they argue that this position is a stepping stone to better positions with the company; Wrong! Being transferred out of the CSC is a rarity. Contrary to what they say, few people move out of the call center. In fact, we've been told by managers that it's a rarity to be moved out of the CSC. Unless you're related to a manager or something (nepotism is rampant here) promotions are the (rare) exception, not the rule.
