Havertys reviews

training is a mess. You sit side by side for a week with another rep and then spend 3 days going over material in a binder with no actual time spent navigating the system and then set free on to the call center floor to take calls. Most people never make it past the training or lack there of. Management is a joke. Not only do they have their favorites but the ones they don't like they harass and push to the point of quitting. I have been sprayed down with Lysol by a manager because I sneezed and she thought I was getting sick and didn't want my germs to spread to her. Sorry but that's illegal. Who the heck sprays someone with a chemical and thinks it's ok. Or being told to hold my pee because I go too much. Sorry for being pregnant I guess you want me to wear a diaper to work and sit in it all day. Rules don't apply to everyone there. Some people can roll in late and never be in trouble but others will quickly be suspended without pay for 3 days. I have watched my manager relentlessly harass a team member Day in and day out including others on my team. I do know that things have gotten so bad that one of the employees had to file an EOC complaint against the manager and head customer service manager. If you like being belittled by management and cussed out by customers then this is the job for you

Having said all of that the program is not perfect. It is now 5yrs in the making and improving all the time, but there are a few flaws with how it is structured currently. Prepare yourself to have management responsibilities without the title because you are tasked with training your sales team on all matters Hdesign. You are to manage customer interactions between your sales team and prospected clients from in the store to purchasing appointment. You are the sole entity in your store representing a corporate program. A program that is heavily emphasized by corporate to be successful and build tickets, but relies on one person at each store to nearly micromanage 10 sales people at a time. The only thing that will make this operation a success in your store is your managers involvement. Your manager needs to help you track and monitor interactions, make sure that sales are getting accurate information to help you help the customer, make sure that sales are following up their customer, and act as a displinarian or judge when matters need sorting out.