Used to be a well respected, solid locally owned company; then the corporate takeover...
Pros
The role of several departments is to provide 100% customer service, i.e., no selling, no enrolling, just service, which is great, in theory. Several times each year free lunch parties are held, which is nice. Usually unlimited pizza, salad, desserts and soft drinks. Decent, but pricey health insurance options.
Cons
Since the West takeover a few years ago morale has dropped in a very big way. Little perks are disappearing like the 30-minute paid lunch. Recently, West changed lunch to a 30 minute MANDATORY un-paid lunch. So, to maintain their income, employees had to add 30 minutes to their daily work schedule. Year end bonuses disappeared. These made the employees feel appreciated and that went a long way to keeping them in place. No breaks. Seriously, no breaks. If you need to run to the bathroom, do so, but make it quick and get back to your workstation. If you "take too long" it is addressed face to face with your manager. Woefully understaffed due mostly to attrition. Instead of refilling the positions, the workload just increases, or the work doesn't get done. Surprisingly, this is true in the Client Service area as well as the call centers. Areas which are in direct contact with those companies who hire Health Advocate (client), and those who are utilizing their services (client's employees) which is not a successful strategy in the long- or short-term.
