Health Advocate reviews

Good afternoon, Thank you for providing this feedback for us. Our team is one of the best assets of Health Advocate, we strive to create and maintain an environment that is supportive and friendly. I am sorry to hear that you did not pass training. The service that we provide are quite complex, and the training is geared to assist our new hires in succeeding when they are actively providing the service to our members and clients. We have used our training as a standard to ensure that our new hires are equipped with the tools they need to do their job. The training is broken out across multiple weeks depending on the position and is built to provide ample time and opportunities to ask questions, review material, and be set up for success come test-taking time. I would like to hear more about your training experience, you can email me at hmintzer@healthadvocate.com if you’d like. I look forward to hearing from you HR Business Partner – Howie Mintzer

Thank you for taking the time to provide us with this valuable feedback from your current employment here at Health Advocate. I apologize that your experience with us is not great and that you feel as though we do not care about our employees. Working within a call center is busy, it’s demanding, and it can be overwhelming, especially during periods where we are understaffed. While I’m aware I can’t change your past experiences, I do want you to know that we have revamped our recruiting strategies and hiring process. In comparison to previous years, we have hired more people earlier this year already in hopes to reduce the stress of the workload during our busy times and we are continuing to actively pursue candidates to support our teams. This is something we are proud of, and our current employees are noticing these improvements as well. Additionally, we have always engaged our employees in recognition lunches and events on a regular basis. However, I do understand that people like to be recognized in different ways. If you would like to share your ideas on how we can recognize employees differently I would love to hear them! Contact me at Hmintzer@healthadvocate.com anytime. Thanks again for taking the time to write your review; We will be using all Glassdoor feedback to continue to move us in the right direction. Human Resources Business Partner - Howie Mintzer