Pros
Remote work PTO is decent after a few years
Cons
It’s hard to find the words for the many cons of working here. Every employee is treated as completely and totally disposable (however, good luck finding replacements. When someone leaves or is let go, they have not been able to hire new staff to make up the difference). You are micromanaged down to the minutes. There is not even a half of the staff that there should be for the call volume and people call out in droves every day for the sake of their mental health to avoid management and the call queue. You have to ask your managers if you can go on break to use the bathroom in your own home. There are a lot of good employees here and they do not care about advancing or retaining them. They’d rather hire people that will only stick around for a few months before moving on to something less horrible.
