Does Health Advocate pay their employees well?

According to anonymously submitted Glassdoor reviews, Health Advocate employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Health Advocate. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Health Advocate?

45% of Health Advocate employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Health Advocate 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Health Advocate?

Benefits Specialist (24) , Research Associate (23) , Customer Care Associate (17) , Claims Specialist (14) , Claims Associate (8) , Care Manager (6) , Wellness Coach (6) , Customer Service Representative (4) , Health Screener (4) , Account Manager (3) , Administrative Assistant (3) , Anonymous (3) , Benefits Associate (3) , CCA (3) , Care Coordinator (3)

What are the pros of working at Health Advocate according to real employee reviews?

"Great benefits and time off" ((in 17 reviews)); "coworkers are great" ((in 16 reviews)); "People you work with are nice" ((in 15 reviews)); "Free coffee, low priced soft drinks, great company café and co workers." ((in 9 reviews)); "Generous PTO and some flexibility with hours" ((in 8 reviews))

What are the cons of working at Health Advocate according to real employee reviews?

"i hated it here poor management" ((in 32 reviews)); "Pay is low." ((in 20 reviews)); "Bullying and aggression from upper management." ((in 12 reviews)); "Poor training and they throw you to the wolves" ((in 11 reviews)); "Many of the supervisors are extremely corporate and do not care about you personally they only care about the numbers and what QA thinks about you." ((in 11 reviews))

What are the top reviewed Health Advocate locations?

Plymouth Meeting , Exton , Philadelphia , San Antonio , New York , Phoenix , Houston , Sacramento , Lodi , Blue Bell , West Palm Beach , Westlake Village , Chicago , Libertyville , Oak Lawn , Norfolk , Virginia Beach , Florida , Milwaukee , Tucson , Dallas , Akron , Dublin , Los Angeles , Merced , Westlake Village , Campbell , Colorado Springs , Denver , Villisca

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Health Advocate

Health Advocate reviews

3.0

45% would recommend to a friend

(343 total reviews)

Jeff Cordell

50% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.7

Senior management

2.6

Career opportunities

2.5

Compensation and benefits

Health Advocate has an employee rating of 3.0 out of 5 stars, based on 343 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Health Advocate employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

343 reviews

2.0

Oct 5, 2022

Decent job

Customer care associate

Recommend

CEO approval

Business Outlook

Pros

Very flexible and good benefits

Cons

Way too many calls for a call center , not enough staff to cover calls, only two 10 min breaks, no raises, burnout will happen quickly and easily

Health Advocate Response

Hello and thank you for taking the time to provide us with this valuable feedback. I am glad that your experience with flexibility and benefits was great! However, I am sorry your experience with your role was not as positive. As a customer care associate, you are the first point of contact for our members. Health Advocate is the original Advocacy service, and we have many clients and members who rely on our teams for assistance day in and day out. I would like to learn more about your experience and any suggestions you may have. Please feel free to reach out to me at hmintzer@healthadvocate.com. We look forward to hearing from you. Sincerely, Howard Mintzer, Director HR Business Partnership

3.0

May 3, 2022

N/A

Research associate

Recommend

CEO approval

Business Outlook

Pros

great coworkers, supervisors very understanding when you need to call out, fully remote.

Cons

No matter what you think the job description means or what they say in the interview, you are not conducting research. Job title should be changed to patient navigator. You are on the phone ALL day long and calls are tracked. if you step away from your computer for a break you will be questioned. Awful pay for mind numbing tasks.

Health Advocate Response

Good morning, Thank you for this feedback, I am glad your experience has been great overall. Thank you for your suggestion on the job title, Research is a unique job to source applicants for, so any and all suggestions are appreciated. If you have additional suggestions on the research role and job description, please reach out to me at Hmintzer@healthadvocate.com. Sincerely, Howard Mintzer, Director HR Business Partnership

2.0

Feb 14, 2022

My experience...

Claim associate

Recommend

CEO approval

Business Outlook

Pros

Being able to work remotely from home.

Cons

Poor Leadership Lack Luster training Toxic environment Unrealistic metrics Nothing done to motivate team

Health Advocate Response

Good afternoon, Thank you for sharing your experience with us. As a current employee I do urge you to contact HR to discuss your concerns more thoroughly. We would love to hear your suggestions and ideas! I look forward to hearing from you Howard Mintzer Director, HR Business Partnership

Viewing 55 - 57 of 343 Reviews

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