Does Health Advocate pay their employees well?

According to anonymously submitted Glassdoor reviews, Health Advocate employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Health Advocate. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Health Advocate?

43% of Health Advocate employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Health Advocate 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Health Advocate?

Benefits Specialist (24) , Research Associate (23) , Customer Care Associate (17) , Claims Specialist (14) , Claims Associate (8) , Care Manager (6) , Wellness Coach (6) , Customer Service Representative (4) , Health Screener (4) , Account Manager (3) , Administrative Assistant (3) , Anonymous (3) , Benefits Associate (3) , CCA (3) , Care Coordinator (3)

What are the pros of working at Health Advocate according to real employee reviews?

"A lot of great people and benefits." ((in 17 reviews)); "coworkers are great" ((in 16 reviews)); "People you work with are nice" ((in 15 reviews)); "free coffee everyday" ((in 11 reviews)); "Work life balance was good if you managed it appropriately and say no to unnecessary travel." ((in 7 reviews))

What are the cons of working at Health Advocate according to real employee reviews?

"i hated it here poor management" ((in 31 reviews)); "Pay is low." ((in 23 reviews)); "Poor training and they throw you to the wolves" ((in 14 reviews)); "Upper management CHANGED supervisors review comments and lowered their scores.Case loads not evenly distributed.Director over claims micromanagement." ((in 12 reviews)); "Upper management is aware of the issue (TK, EZ, etc) and they are doing nothing to fix morale." ((in 10 reviews))

What are the top reviewed Health Advocate locations?

Plymouth Meeting , Exton , Philadelphia , San Antonio , New York , Phoenix , Houston , Sacramento , Lodi , Blue Bell , West Palm Beach , Westlake Village , Chicago , Libertyville , Oak Lawn , Norfolk , Virginia Beach , Florida , Milwaukee , Tucson , Dallas , Akron , Dublin , Los Angeles , Merced , Westlake Village , Campbell , Colorado Springs , Denver , Villisca

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Health Advocate

Health Advocate reviews

3.0

43% would recommend to a friend

(343 total reviews)

Jeff Cordell

45% approve of CEO

44% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.9

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Health Advocate has an employee rating of 3.0 out of 5 stars, based on 343 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Health Advocate employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

343 reviews

2.0

Oct 25, 2022

Good Temporary Job

Research associate

Recommend

CEO approval

Business Outlook

Pros

Benefits were okay and the Plymouth meeting campus is very nice.

Cons

The training was minimal and it was very apparent that they needed warm bodies to keep the queue down. Turnover is high and supervisors are largely absent. The work isn't particularly complicated, but it is tedious working on Provider Locator cases that are hyper specific. Day to day you'll be spending hours on provider websites and on the phone with offices.

4.0

Oct 10, 2022

Health Advocate

Biometric health screener

Recommend

CEO approval

Business Outlook

Pros

Fair travel arrangements and compensation

Cons

Last minute and delayed event staffing

Health Advocate Response

Hello, thank you for providing us with this feedback. We hope your experience continues to be great. If you have any suggestions please feel free to reach out to me. Sincerely, Howard Mintzer Director HR Business Partnership

2.0

Oct 5, 2022

Decent job

Customer care associate

Recommend

CEO approval

Business Outlook

Pros

Very flexible and good benefits

Cons

Way too many calls for a call center , not enough staff to cover calls, only two 10 min breaks, no raises, burnout will happen quickly and easily

Health Advocate Response

Hello and thank you for taking the time to provide us with this valuable feedback. I am glad that your experience with flexibility and benefits was great! However, I am sorry your experience with your role was not as positive. As a customer care associate, you are the first point of contact for our members. Health Advocate is the original Advocacy service, and we have many clients and members who rely on our teams for assistance day in and day out. I would like to learn more about your experience and any suggestions you may have. Please feel free to reach out to me at hmintzer@healthadvocate.com. We look forward to hearing from you. Sincerely, Howard Mintzer, Director HR Business Partnership

Viewing 94 - 96 of 343 Reviews

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