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Health Advocate

Engaged Employer

Health Advocate reviews

3.0

43% would recommend to a friend

(343 total reviews)

Jeff Cordell

45% approve of CEO

44% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.9

Culture & values

2.6

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

Health Advocate has an employee rating of 3.0 out of 5 stars, based on 343 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Health Advocate employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Reviews by job title

343 reviews
2.0
Sep 29, 2022

Be ready to learn on your own

Appeals specialist
Recommend
CEO approval
Business Outlook

Pros

Salary, Monday-Friday, no required OT in appeals department

Cons

Huge case load, mgmt constantly too busy to provide assistance, training class useless

avatar
Health Advocate Response
3y
Good morning, Thank you for this feedback. I am interested in learning more about your experience and any suggestions you may have. Please reach me at hmintzer@healthadvocate.com Sincerely, Howard Mintzer, Director HR Business Partnership
2.0
Sep 26, 2022

Poor Training and Poor Management

Benefits associate
Recommend
CEO approval
Business Outlook

Pros

I love to work from home. I enjoy my teammates and that we have a group chat to help each other through tough calls. I enjoy helping members who call in and hearing the genuine appreciation for my assistance in their voice.

Cons

Training was very scattered and all over the place. They had everyone from triage to benefits to claims to nurses all in the same training class which made it very confusing to understand what my job was when exiting training. Many of the supervisors are extremely corporate and do not care about you personally they only care about the numbers and what QA thinks about you. High stress job especially during open enrollment.

avatar
Health Advocate Response
3y
Good morning, Thank you for taking the time to provide this detailed feedback with suggestions. I am happy that your experience with your team and the work has been great. I am sorry that your experience with training was not as great as you had hoped. Health Advocate is constantly growing and as such, we are always hiring. With our demand for staffing, we can't always wait to have a full class of nurses, or benefits associates to run a solo training. The training we provide is general to start and gets more specific to your position as it progresses. I will pass your feedback on to see if there are gaps we can address to better prepare you for the floor. When it comes to promotions, our process is in depth and thorough - we have had great success with our internal growth. If you have more specific feedback, please email me directly to discuss. Thank you, Howard Mintzer, Director, HR Business Partnership
4.0
Aug 31, 2022

Great Benefits

Customer care associate
Recommend
CEO approval
Business Outlook

Pros

Great Benefits and team atmosphere. Monday thru Friday work week.

Cons

Pay could be a bit higher

avatar
Health Advocate Response
3y
Hello and thank you for sharing this feedback with us. We are glad that your experience with your team and benefits have been great, especially with our remote environment. Have a wonderful week, Sincerely, Howard Mintzer, Dir HR Business Partnership
Viewing 97 - 99 of 343 Reviews
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Glassdoor has 366 Health Advocate reviews submitted anonymously by Health Advocate employees. Read employee reviews and ratings on Glassdoor to decide if Health Advocate is right for you.