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      Health Catalyst

      Engaged Employer

      Health Catalyst reviews

      3.4

      45% would recommend to a friend

      (780 total reviews)
      avatar

      Ben Albert

      Not enough data to show CEO approval

      24% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      4.0

      Culture & values

      4.0

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Senior management

      3.0

      Career opportunities

      Health Catalyst has an employee rating of 3.4 out of 5 stars, based on 780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      780 reviews
      3.0
      Feb 28, 2023

      The magic is quickly disappearing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health Catalyst used to the be best gig in town... bar none. I felt honor (and the responsibility that comes with that privilege) to be part of the mission "to be the catalyst for massive, measurable, data-informed healthcare improvement." It's a beautiful mission and I really believed that Health Catalyst had the team members, the vision, and the ability to execute on that mission.

      Cons

      I feel compelled to write this review, because something fundamental changed. Granted no one could have predicted a global pandemic and the resulting market chaos. However, a switch flipped and instead of meeting the moment, Health Catalyst turned inward and started the long and painful process of imploding. Culturally, we are quickly becoming distant associates instead of real team members. Important team building opportunities have largely ceased... at first due to the pandemic, now due to budget cuts. Productivity has measurably dropped as "working" from home has turned into entitled "coasting." The office is largely empty and sterile. I've been saddened to see culture wars emerge that exposed the ugliness of some team members who have become comfortable with their isolation. I mourn the loss of connection and don't see this changing for the better even now.

      avatar
      Health Catalyst Response
      3y
      Thanks for your insightful review and your more than five years of contributions to our success. I agree that market realities have been difficult. I am excited about the strategic adjustments we’ve made that I believe reflect building strong and deep partnerships with our clients. The shift to remote-first has been ongoing since before the pandemic, however, we can do better as far as building connection and community. Several others have shared this feedback as well. Please share your ideas and thoughts with us, and we will work hard to find ways to address this while balancing the current economic conditions.
      5.0
      Oct 7, 2022

      Company with a Heart for the Team

      Analytic engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have worked for many companies over my working career, but none of them come close to the integrity and honesty that is shown at Health Catalyst. I have never before felt that I was ‘truly’ valued as a person, before I was valued as an employee – but here I am. Every Monday I “get” to come to work. I work with amazingly intelligent and talented people, who want to make a difference in the company and the world, specifically in Health Care. There are so many good things about working here… TEAMWORK: We work as an actual ‘team’ – if I have questions or concerns about what is being done, any input is welcomed, even if it isn’t what everyone else thinks. We have a SLACK instance, where I can go to, and have gone to for help – and have received help from co-workers within minutes of posting an issue or a question. In return, I also offer to help others when I have the knowledge or background to do so. FAIR: I never feel pitted against others when working – I am evaluated based on my work and my initiative – not how much better/worse I am than those around me. We continue to build each other up and support each other in all we do – to the betterment of our clients and our world. JUST: I encountered a situation where a client team was not demonstrating the same commitment to fairness and honesty as Health Catalyst does and felt torn about what to do. When I shared the circumstances with my management team, they immediately took action and sought to remedy the issue. I was not questioned as to my motivation or thought to be difficult, the management took the right approach and helped make things better for all involved. CARING: In the course of my employment here, I have also had some personal family issues that I had to deal with that were out of the ordinary, but difficult to explain and deal with. When I shared what was happening with my work team, they supported me in taking the time I needed to deal with these issues ahead of work commitments. I will NEVER forget this, as the ultimate outcome changed my life and that of my family for the better. If I had not taken the time to deal with it as I needed to, a lot of people would have been hurt, and would still be hurt. I will never forget that the put ‘me’ first in that situation, and I don’t believe any other company I have worked for would have. This shows the true care and compassion that Health Catalyst has for its team. HONESTY: Just recently, the company discovered that they need to pivot and make some changes that may result in some team members feeling uninvolved or un-engaged. They also, as this same time, realized that they need to let some of the workforce leave to make their financial commitments. At other companies I have worked for, they always played the shell game here (saying things like “you can take this package ‘now’, or wait and see… but if you wait, and you are on the list, you will get less later). I was so impressed when Dan Burton came out and said that to be fair to ALL employees, he wanted to put the offer on the table for EVERYONE – and not only that, but if you decided to stay, and were on the list, you could still get the same package later. This honesty to everyone just increased my commitment to this company and what it stands for. I know that there is not a better company out there for me to work for – the true care that this company takes for the team members (and we really are team members, not just employees, as at other companies) is phenomenal. I am committed to working with my team to come up with the best solutions that we can to help make this world a better place.

      Cons

      There are still things that the company struggles with, but I know that the best intentions are there. COMMUNICATION: With some of the recent changes, (a paradigm shift in many ways) it has been difficult for everyone to know everything – and the message seems to have been to keep it quiet until a decision has been made, to avoid confusion for people. This may have resulted in more chaos however, as we hear different things from different sources. I hope that in the near future this can be more open, and everyone can be made aware of what changes are/are not happening – even as they are being solidified and worked out. PAY: I know that many people complain that they aren’t being paid what they ‘deserve’, and with the COVID economy being what it is, and the state of health care being what it is, they may be right. However I am grateful for the opportunity to work for a company that is open and honest about what they are trying to do for everyone – and a company that cares about so much: Team members, clients, health care patients, and the company stockholders. I also know that here, work-life balance isn’t a conversation topic – because we all have it if we want it; that is worth so much more than money to me. Compared to the CONS of working anywhere BUT Health Catalyst, these are insignificant, and I am so grateful to work for a company that cares so much.

      avatar
      Health Catalyst Response
      3y
      Thanks for this insightful and thoughtful review! I’m very pleased to hear that we are often living up to our values and operating principles. I also recognize, as you pointed out, that we don’t always succeed here. We try to index toward transparency when communicating organizational changes, and sometimes that results in lack of clarity, as well as a period of “not knowing”, as the decision making is still in progress. We will continue to strive to improve here and work hard to communicate as clearly and quickly as possible. I’m also pleased on the progress we’ve made toward balancing our profitability with offering standard raises for team members this year. Team member engagement drives our flywheel and is our priority both as a leadership team and myself personally. We will continue to listen and be open to feedback. Please keep sharing. Thanks for your contributions to our success for over three years!
      3.0
      May 19, 2022

      Good Early On

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Leadership is employee focused - Consistently hire great people. - The mission of the company is motivating - Fantastic work/life balance - Job growth early on

      Cons

      - Day to day work experience is lacking. - Decisions on product strategy and product direction are continually in a state of flux. It's not worth trying to follow. - DOS. If you know you know. - DOS is often the required development tool even though Health Catalyst has yet to figure out how to develop/support/release products at scale using it. - Lack of access to industry standard data engineering technologies limits professional growth and handcuffs innovation. - At the time I left compensation(salary) was lagging more than the company wanted to admit. RSUs have the potential to close the gap but have an unpredictable value over a four year vesting schedule.

      avatar
      Health Catalyst Response
      3y
      Thank you for your review and feedback, and for the 5 years you spent at Health Catalyst. I hope your current job and company are working out well for you. We are definitely focused on continuous improvement in all aspects of our company, including scaling our execution capabilities, and scaling our technology capabilities. Our #1 R&D priority in 2022 is investing in greater multi-tenant capabilities in DOS, and deeper central data processing capabilities as well. Our #1 operational priority is consistency of project management and delivery, across all of our hundreds of clients. We are not perfect, and sometimes our strengths around delighting customers can become a weakness in not standardizing our work or our projects as much so that they become more and more repeatable and scalable. This is always a balancing act for every company. We're grateful to see evidence of meaningful progress, including multiple solutions rated with industry-leading customer satisfaction, and an increasing percentage of our customer base setting goals and realizing measurable improvement than ever before. 2022 is on pace to be the company's most successful year by far in terms of enabling massive, measurable improvement among our clients. But there is still much more work to do, no question. We, like every company, must continuously improve in order to "earn the right" to keep moving forward as a company, as we've discussed many, many times in our all team member meetings. We'll always strive for excellence, every day, with every client, with every solution, with every department, and we'll never be finished! And, I'm happy to share that we've made major positive strides regarding base salary increases, as has been referenced in a number of more recent reviews, and in a few of my other responses as well. We'll keep focusing on base salary increases in 2023 and beyond. Once again, I wish you the best with your career.
      Viewing 37 - 39 of 780 Reviews
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      Glassdoor has 843 Health Catalyst reviews submitted anonymously by Health Catalyst employees. Read employee reviews and ratings on Glassdoor to decide if Health Catalyst is right for you.