Some supervisors are good. On the other hand, some are not. Daily, my current sup passes out all of our stats for the previous day and highlights any area that needs improvement and writes negative comments on them and we know when we don't meet a quota or stat, giving us negative feedback everyday does not help anyone. it brings morale down and makes an already hard job harder. No positive feedback for the good things and so many system issues every single day does add to the negative stats and if we are supposed to strive for 1st call resolution and we have to make calls out to collection agency's for example because Healthnet denied their claim when it should have been paid and we denied it again and they end up in collections we have to put the member on "hold" to make phone calls. so penalizing us for those hold times is ridiculous. Just like the fact that Healthnet continues to deny claims that should of been paid because the claims department is so behind they have a practice of "deny everything its quicker" if member doesn't like it they can ask for the claim to be sent back and the sad part is that we send those claims back and 90% get denied again and they are valid claims! Then the only thing we can do is file a grievance for the member and send it off and hope for the best.
