Is HealthEquity Inc. a good company to work for?

HealthEquity Inc. has an overall rating of 3.2 out of 5, based on over 979 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 53% of employees would recommend working at HealthEquity Inc. to a friend and 53% have a positive outlook for the business. The best reviews about HealthEquity Inc. have been left by employees working as Business Analyst , Client Service Representative and Service Delivery Manager .

Does HealthEquity Inc. pay their employees well?

According to anonymously submitted Glassdoor reviews, HealthEquity Inc. employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at HealthEquity Inc.. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at HealthEquity Inc.?

53% of HealthEquity Inc. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HealthEquity Inc. 3.5 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at HealthEquity Inc.?

Member Service Representative (41) , Customer Service Representative (28) , Service Delivery Manager (28) , Manager (25) , Member Service Specialist (20) , Member Services Specialist (20) , Senior Software Engineer (18) , Implementation Manager (13) , Director (12) , Member Services Representative (12) , Analyst (11) , Client Service Representative (11) , Software Engineer (11) , Business Analyst (10) , Member Service Representative II (9)

What are the pros of working at HealthEquity Inc. according to real employee reviews?

"Great benefits and the company is well diverse." ((in 125 reviews)); "Great people and a good company that truly believes in its product." ((in 56 reviews)); "Great Team members" ((in 40 reviews)); "Work life balance was great" ((in 37 reviews)); "Pay was great" ((in 34 reviews))

What are the cons of working at HealthEquity Inc. according to real employee reviews?

"New CEO directs large layoffs in all departments and did it strategically so they didn't have to provide state warn notices." ((in 20 reviews)); "The content we go over needs at minimum 6 weeks of training." ((in 15 reviews)); "Awful managers." ((in 14 reviews)); "average salary compensation and lack of pay transparency" ((in 12 reviews)); "Upper management has lost touch with the front line workers." ((in 11 reviews))

What are employees saying about HealthEquity Inc. layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HealthEquity Inc. layoffs and their outlook for job security at HealthEquity Inc. in 2026.

What HealthEquity Inc. locations have received the highest employee ratings?

Price , Atlanta , Phoenix , Louisville , Irving , Draper , Milwaukee , Dallas

HealthEquity Inc. reviews

3.2

53% would recommend to a friend

(947 total reviews)

Scott Cutler

31% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

HealthEquity Inc. has an employee rating of 3.2 out of 5 stars, based on 947 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthEquity Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

947 reviews

1.0

Aug 28, 2025

Useless Management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None at all, was a horrible experience.

Cons

-Employees are being mass removed due to inadequate assistance from higher ups. -We are being forced to give subpar assistance to our callers due to their insane company decisions. -They will throw you to the wolves right out of training. Training which is subpar and inadequate. Does not actually teach you how to handle any inquiries. -Agents are being mass removed due to surveys we cannot control. None of which are about the agents and solely about the company. Of course they’re not rating us helpful. You’re directing them to CALL US about something we cannot help them with.

HealthEquity Inc. Response

7mo

We’re sorry to hear your experience wasn’t what you hoped for, and we appreciate you taking the time to share your thoughts. Change and growth can be tough, and we’re always working to make training, tools, and teammate support even stronger. While we’re sorry this role wasn’t the right fit, we wish you all the best on your journey ahead.

2.0

Aug 23, 2025

Prior industry leader is now soul-less and cringey

Marketing executive

Recommend

CEO approval

Business Outlook

Pros

The industry is absolutely ripe for disruption and creativity — healthcare and fintech have extraordinary low bars. Many people who still remain after multiple RIFs in 2025 and elected departures are hard-working, kind, and mission oriented. Remote-first (for now) Solid benefits and generous HSA match

Cons

As mentioned in the title, the company has straight up lost any remaining soul it had left. No one on the current c-suite team has experience in consumer directed benefits, nor do they have interest in actually understanding what real growth takes. Instead, leadership focuses on boosting their individual profiles and egos, pushing hard on a technical innovation that ignores what the core customers and audiences are actually (and literally) asking for. Because of the many silos, CEO ego, and clear lack of actual product improvement to the very fractured member experience, people who speak up and push back are being burnt out or pushed out. And diversity from just about every angle is low low low. The group think is showing.

HealthEquity Inc. Response

9mo

Thank you for taking the time to share your honest feedback. It speaks volumes about our teammates that even through challenges, you’ve found people who are kind, hardworking, and rooted in our mission. We also hear your frustrations. Change is never easy, and we know it can feel disruptive, but please know that hard decisions are made with care, guided by the best intentions and a long-term strategy to support both our teammates and, most importantly, our members who trust us. We care deeply about our members and about building a company that serves them well. Feedback is always welcome and helpful in guiding where we focus.

3.0

Aug 22, 2025

Not bad on the surface, but culture could use some work

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good benefits, generally good management with decent people skills

Cons

Pointing fingers during post mortem meetings, mandated processes without explanation or reasonable expectations, lack of focus on a particular business direction making it hard to align with the company

HealthEquity Inc. Response

9mo

Thank you for sharing your perspective. We’re glad you’ve found value in the benefits and supportive management, and we also hear your concerns around collaboration, communication, and how decisions are experienced by teams. We appreciate your candid feedback — it helps our leaders see where there are opportunities to strengthen teamwork, create clarity, and focus on solutions that help both teammates and members succeed.

Viewing 46 - 48 of 947 Reviews

Jobs at HealthEquity Inc.

Member Service Specialist I

AVP Corporate Reputation & External Communications

Sr Contracts Administrator

Manager, Data Program Management